Job Description

Ibex. is looking for a "Network Engineer" with intermediate problem resolution knowledge of hardware/software platform problems in complex, layered, network infrastructure.

Responsibilities

• Troubleshoot and provide Tier-1/2/3 support to diagnose and resolve escalated issues that may cause service degradation or interruption in the connectivity of Data Center, DR, Regional Hubs, and all branches.
• Perform proactive monitoring (SolarWinds, PRTG) of 1000+ network devices and have knowledge of NMS/Syslog monitoring, alerting, and escalations.
• Resolve hardware/software platform issues in complex, layered network infrastructure environments.
• Routing, Switching, VPNs troubleshooting expertise. Understanding of WAN and internet multi-homing architechture.
• Knowledge of wireless access controllers and access points.
• Operate in a 24x7 operational and rotational NOC-based shift environment.
• Follow ITIL practices and enterprise change management processes.
• Technical project management background.
• Experience working in a large enterprise environment and excellent written and oral communication skills, including the ability to articulate project-level presentations to business sponsors.
• Strong troubleshooting and critical thinking skills to resolve complex problems.
• Operational excellence with knowledge of ITIL practices.

Qualifications

• 3 to 4 years of experience with WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN, Cisco Catalyst switches, and Cisco ISR/ASR routers.
• Intermediate problem resolution knowledge of hardware and software platform issues in complex, layered network infrastructure.
• Knowledge of NG firewalls (multi-vendor: Cisco ASA, Palo Alto Networks, Fortinet) and security products/practices including ACLs, firewalls, and VPNs.
• Good understanding of packet flow with OSI and TCP/IP knowledge.
• Experience with Cisco IOS, Cisco ASA/Palo Alto (firewall), Fortinet Wireless, SolarWinds, and other network management utilities.
• Strong NG firewall experience (multi-vendor: Cisco ASA, Palo Alto, FortiGate).
• Strong troubleshooting expertise in routing, switching, and VPNs.
• Understanding of WAN and internet multi-homing architecture.
• Knowledge of ITIL and enterprise change management.
• Technical project management background.
• Experience working in a large enterprise environment and excellent written and oral communication skills, including the ability to articulate project-level presentations to business sponsors.
• Strong troubleshooting and critical thinking skills to resolve complex problems.
• Intermediate knowledge of network systems design principles and standards.

• Minimum BS Degree in Computers/Electronics/Telecom. Minimum CCNA certification. CCNP training/certification preferred.