Job Description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Design, implement, and support complex network solutions that meet high standards for scalability, performance, and reliability across large, multi-technology projects. Provide technical leadership to internal teams and external partners, ensuring sound designs, smooth execution, and seamless production integration.

Resolve incidents, problems, and requests efficiently. Proactively monitor and optimize network configurations, applying real-time fixes to maintain enterprise stability. Diagnose and troubleshoot issues using available tools, minimizing impact in high-pressure environments. Communicate clearly with stakeholders about actions taken and root causes. Recommend and implement upgrades and preventative measures aligned with corporate standards.

Serve as an escalation point for a wide range of network technologies, guiding peers in developing resilient solutions. Enhance team capabilities by refining processes, documentation, and vendor interactions. Actively pursue training opportunities to grow expertise and contribute to team and career advancement.

Key Responsibilities

• Independently perform highly complex assignments.

• Network design, architecture, management, and deployment of new and existing routing and switching within campus and data center networks.

• Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements.

• Monitor network performance and security, and logically troubleshoot related issues.

• Research, recommend, and establish innovative solutions for proper capacity planning that scale with the business growth.

• Where possible, introduce automation for daily routine administrative tasks.

• Collaborates with all Information Technology (IT) disciplines.

• Creates, maintains, and updates documentation with most relevant information.

• Escalation resource during major incidents and outages as needed.

• Perform other special project and duties as assigned.

• Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades.

• Collaborate with team members to ensure project scoping activities are aligned with architectural objectives.

• Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies.

• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.

Required Qualifications

• Bachelor’s degree in computer science or related field; or equivalent work experience.

• Minimum 5-7 years of relevant networking design and engineering experience required.

• 5-7 years of problem/incident management and troubleshooting experience within a technology operations environment.

• 5+ years of Network Security technologies experience in several of the following areas:

• DNS/DHCP/IP Management – troubleshooting experience, Cloudflare.

• F5 Experience in the following: LTM; GTM; APM; and ASM.

• Palo Alto Firewall experience.

• DDoS – Akamai, CloudFlare.

• Ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline.

• Automation, Scripting, API integration.

• Strong organizational skills, with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline.

• Ability to coach and mentor experienced Network engineering staff.

• Strong thought leadership abilities and a highly innovative problem solver.

• Confident and comfortable taking the lead during troubleshooting or recovery scenarios.

• Proven analytical and problem-solving abilities, with ability to collect and present meaningful system statistics and other metrics.

• Experience provisioning and maintaining network technology hardware and software.

• Knowledge in Cloud-based Network Security technologies.

Preferred Qualifications

• ServiceNow experience.

• Packet capture and analysis - Gigastor, Wireshark.

• Experience with Automation (Ex.: Ansible, Terraform, XSOAR).

• Knowledge in some of the following IT areas: servers, database, web hosting, capacity planning, and performance analysis, Virtualized systems, Containers, etc.

• Cloud Networking - AWS, Azure, Oracle.

• Network monitoring, NetFlow, capacity management.

• Packet Broker – Gigamon.

• WAN/LAN Routing and Switching IOS XE(non SD-WAN), LAN/Campus Switching, Data Center Switching.

• Cisco Wireless - Prime - Catalyst Center(DNA Center).

• Route/Switching Protocols BGP – OSPF - EIGRP - Tunneling DMVPN - GRE – IPSEC.

• Experience with other networking technologies ie: Tufin, Viavi, Gigastor, Network. Capture Analysis, ISE, Forescout, Threat Defense, Cisco VPN, Linux, SecureCRT, WireShark.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $107,000 - $144,500 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.