Job Description

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Foundever is seeking a highly motivated and experienced Network Engineer to join our team. This position will be responsible for designing, deploying, and managing the company's enterprise networking infrastructure, including global WAN/SDWAN, Wireless LAN, WAN Optimization, Secure Access Secure Edge (SASE) services, Load Balancing, and Internet. The Network Engineer will also be responsible for maintaining documentation, testing processes, and providing support for security (Firewall, VPN, IPS, Proxy) applications

Responsibilities:

• Design, develop, and implement network infrastructure solutions to support the company's business needs
• Deploy and manage network devices, including routers, switches, firewalls, and load balancers
• Configure and troubleshoot network issues, including performance problems, security breaches, and connectivity issues
• Implement and manage WAN optimization solutions to improve network performance
• Implement and manage secure access and edge services to protect the company's network from unauthorized access
• Monitor network performance and proactively identify and resolve potential problems
• Stay up-to-date on the latest network technologies and trends
• Maintain documentation, testing processes, and provide support for security (Firewall, VPN, IPS, Proxy) applications
• Attend meetings with management and clients and contribute suggestions, and provide answers in a professional manner
• Drive and work as part of a team on larger projects
• Possess excellent written and verbal communication skills

Qualifications:

• Four-year degree or equivalent combination of education and experience.
• 5+ years of experience in network engineering
• Strong understanding of network architecture, protocols, and security best practices
• Experience with global WAN/SDWAN, Wireless LAN, WAN Optimization, SASE services, Load Balancing, and Internet
• Experience with Cisco Catalyst, Nexus, ASA/Firepower, and Checkpoint firewalls
• Practical understanding of VOIP/SIP
• Cisco CCNA certification (preferred)
• Excellent written and verbal communication skills

Additional Skills that Would Be Beneficial:

• Experience with virtualization technologies, such as VMware and Citrix
• Experience with cloud computing platforms, such as AWS and Azure
• Knowledge of automation tools, such as Ansible and Python
• Familiarity with containerization technologies, such as Kubernetes and Docker
• Ability to work independently and as part of a team
• Ability to travel up to 15%
• Ability to work different shifts and extended hours
• Ability to lift 40lbs overhead
• Valid driver's license

What We Offer

• Impactful work Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
• Professional growth Continuous learning and development opportunities in a dynamic, remote work environment.
• Competitive compensation Attractive salary and benefits package.
• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.