Job Description

Flexe is looking for a Network Development Manager who will focus on onboarding new warehousing partners to the Flexe Network. They’ll lead communications with new operators, ensuring a quality and timely onboarding experience, while capturing the detailed attribute and capability data to set them up for success with Flexe. This role will also be a key contributor to improving the onboarding and network maintenance functions, as Flexe builds improved products specifically for these steps.

This will be a temporary short-term contract to start, with potential of converting to FTE.

Job Responsibilities

[40%] Lead Facilitator of Operator Onboarding

• Utilize multiple communication methods to connect with operators interested in joining the network, explain the Flexe network model, vet operator capabilities, and guide them through onboarding activities
• Ensure a positive onboarding experience for prospective operators
• Facilitate execution of Flexe:operator legal agreements
• Capture accurate account, contact and facility information during onboarding
• Monitor engagement post-onboarding

[30%] Warehouse Portal - Engagement Driver & Launch Support

• Contribute to drafting and delivering pre-launch and ongoing communications that drive awareness and understanding
• Directly incentivize engagement with tools and population of attribute sets, while contributing to scalable incentives to drive this holistically
• Act as trainer, and address any questions or concerns arising from use of the portal
• Monitor & report on data completion, accuracy, and timeliness of updates within the portal
• Deliver, and execute on, recommendations to improve operator experience and internal KPIs

[20%] Network Development & Support

• Proactive engagements with a target set of 3PL operators, with the intent to gain buy-in and execute successful onboardings
• Support of Network Development ‘sourcing’ activities, conducting supplemental sourcing as needed
• Act as primary point of contact for general inquiries from network operators regarding Flexe, utilizing internal resources to deliver helpful responses
• Develop general competencies with Flexe’s suite of proprietary and 3rd party tools
• Contribute to improving artifacts, processes, and products tied to all job responsibilities

[10%] Referral Projects - Program Facilitation

• Engage with internal teams and the network to advance referral projects, as needed
• Utilize Flexe tools to drive visibility and speed of outcome for all parties

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years experience in Supply Chain, ideally with specific 3PL Warehousing experience
• Knowledge of distribution and fulfillment warehouse operations required
• Ability to credibly interface with warehouse leaders on a tactical/operational level
• Excellent communication skills in a remote environment: leading video conferences and driving projects forward via email, as examples
• Proficiency in Office, principally Excel and PowerPoint or Google suite principally Sheets and Slides
• Must be authorized to work in the US without restriction. We will not be sponsoring visas for this role at this time
• This is a hybrid position in Flexe’s Seattle HQ Tue-Thu most weeks.

Preferred Qualifications

• Degrees in Supply Chain, Industrial Engineering preferred
• Experience with 3PL services agreements and procurement preferred
• Experience with CRM systems preferred
• Experience with WMS, ERP and TMS systems preferred

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