FIND YOUR 'BETTER' AT Blue Care
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for maintaining Panel Network for the provision of health services to insured under various product arrangement.Responsibilities:
Provider Recruitment & Network ExpansionProvider recruitment initiatives across Hong Kong, Macau, and Mainland China.
Assess potential providers’ clinical quality, business alignment, and service capability.
Negotiate and onboard providers in accordance with company standards and network strategies.
Provider Performance ManagementMonitor and evaluate providers’ service performance and compliance with contractual and service standards.
Conduct regular performance reviews and recommend improvement actions.
Work with providers to address gaps and optimize service quality.
Execute Provider CommunicationHandle enquiries from all channels related to daily operations.
Manage pre-approval cases between providers/hospitals and the pre-approval team.
Respond to calls and written enquiries within service standards.
Resolve network questions or issues promptly and professionally.
Investigate Reported Servicing IssuesFollow up on service issues raised by panel networks or hospitals.
Investigate reported provider issues for both corporate and individual product arrangements.
Coordinate with panel networks to resolve issues and identify areas for improvement.
Provide feedback on follow up actions to maintain customer satisfaction.
Arrange Network Health Related ServicesArrange network services per customer requests.
Administer panel networks for health-related services to ensure smooth delivery.
Coordinate Service Enhancement InitiativesAttend briefings or updates on system and technical enhancements.
Conduct service reviews with outsourcing vendors/providers for hotline services.
Promote the provider portal to increase digital adoption and streamline processes.
Other DutiesCoordinate health care–related services to enhance customer satisfaction.
Participate in projects related to service enhancement or new business initiatives.
Obtain required licenses if the role involves regulated activities.
Perform other duties as assigned by the supervisor.
Requirements:
University / College graduate in Health Administration or relevant disciplines.
Minimum 3 years’ experiences in health industry.
Registered nurse is preferred.
Customer-oriented with excellent communication and interpersonal skills.
Self-motivated, analytical and detailed minded in problem solving.
Proficient in MS Office.
Strong communication skills in both written and oral English and Chinese.
Others:
You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
