Job Description

Recruiter: Jayson Coley-Wynters

Career Grade: Internal Grade D - Competitive + Benefits

Closing Date: 21st September 2026

Location: Whiteley Southampton

About the role

This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running.

What you’ll be doing

• Designing and configuring, testing and troubleshooting networks
• Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents
• Providing point of technical escalation within the team for complex issues
• Providing remote support to onsite engineers during solution deployment and resolving issues
• Actively supporting and implementing efficient ways of working and cost reduction

Essential Skills / Experience

• Exisiting, or ability to gain Government Security Clearance and NPPV3
• Network design, configuration and implemetation skills/accreditations
• Troubleshooting customer network deployments
• Vendors include Cisco, Fortinet, Draytek, Meraki, Juniper, Palo Alto, Aruba
• Proactive continual learning and development

Desirable Skills / Experience

• Cisco CCNP and any other vendor accreditations
• Evidence of Testing and Troubleshooting
• Evidence of taking ownership of delivering project work packages

Our Package

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting

people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive

salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with

a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your

progress and development.

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual

location 3 days a week with 2 flexible days per week.

#LI-Hybrid

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.