Job Description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

To manage the day-to-day running of the team with the aim to provide an industry leading level of support to our clients.
To provide a high degree of expertise in the support of our Cisco based network clientele. Daily troubleshooting and configuration changes to our Cisco ISO, IOS-XE, NX and ISE solutions using both direct management and automation and orchestration platforms such as Ansible and DNA Center. To assist in the support of network security products such as SASE, NGFWs and NAC solutions.

Key responsibilities for this job:

• Ownership of complex faults and changes until resolution.
• Represent the team on both client and vendor engagements
• Plan and document customers, technologies and processes adopted into the team
• Provide support for escalated faults from the 2nd line engineer teams.
• Problem management.
• Firmware Management.
• To complete root cause analysis for major incidents
• To plan and complete network or security related projects.
• Upkeep and creation of detailed network documentation.
• Disaster Recovery/Failover Testing.
• To be the subject matter expert in one or more of the below products:
• Cisco ISE
• Cisco DNA Center
• Cisco Wireless
• To provide support and mentoring to peers within the NOC.
• On-call rota out of hours for high priority incidents.

Knowledge and experience required:

• Demonstrable experience supporting and/or deploying:
• Cisco ISE
• Cisco DNA Center
• Cisco Wireless networks
• Experience with NGFW such as Cisco Firepower FTD, Paulo Alto or Fortigate.
• Conventional networking understanding to at least CCNP level.
• Solid experience of supporting:

• Internal and external routing protocols (BGP, OSPF, EIGRP)
• Switched networks (trunking, VLANs, STP, etc.)
• Network Redundancy protocols (HSRP, VRRP, BFD, etc.)
• Proficient in packet capture and analysis
• Excellent verbal and written communication skills with a professional phone manner.
• Flexible approach to work with the ability to work efficiently under pressure.
• Ability to work in a team with little supervision using own initiative.
• Strong customer service focus.
• Eager to learn and develop technical skills.

Desirable knowledge and experience:

• CISCO CCNP Enterprise with one or more of the below concentrations:
• 300-715 SISE - Implementing and Configuring Cisco Identity Services Engine
• Securing Networks with Cisco Firewalls (300-710 SNCF)
• Experience with CISCO Umbrella
• Knowledge or experience with SD-WAN networks (preferably CISCO)
• Experience with HPE Aruba technologies
• Experience with other orchestration platforms
• Familiarity with Cloud products such as Azure / Amazon AWS
• Experience working within a Managed Service Provider Environment
• Exposure to network automation/programming such as Ansible/Python

Our People

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.