Job Description

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Administrator

Department: Information Technology

FLSA Exempt

General Function:

An administrator, working independently to provide ongoing support and management of elements of the technical infrastructure. Monitors performance, implements changes, performs backups, maintains documentation, and applies new patches and versions when required. Investigates and troubleshoots issues with diverse scope.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: TBD

Positions that Report to you: None

Primary Duties and Responsibilities:

• Monitors infrastructure performance, troubleshoots more complex issues and deploys solutions.
• Implements basic infrastructure monitors and alerts.
• Reacts to infrastructure alarms triggered by monitoring tools.
• Performs routine infrastructure updates and maintenance tasks.
• Performs routine provisioning of infrastructure and devices.
• Provide second level troubleshooting support and assistance to NOC and Support Services.
• Interacts with end-users in order to troubleshoot infrastructure related issues.
• May raise tickets with 3rd party vendors.
• May contribute to root cause analysis.
• May create and maintain a disaster recovery, security and backup and restore plan.
• May assist with evaluating new technologies to optimize network efficiency and performance.
• May be responsible for tracking the parts inventory and maintenance of knowledge base documentation.
• Reports to work when scheduled and works expected number of hours. Participates in off-hours on-call rotation.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Security principles and best practices
• Performance monitoring and observability techniques and tools
• Networking principles
• Data storage systems
• Directory services
• Cloud computing, and virtualization technologies
• Programming & scripting languages
• Configuration management
• Desire to grow as an individual through continuously learning new techniques.

Education and Experience:

A bachelor degree is preferred, or relevant experience.

Supervisory Responsibilities (Direct Reports):

None

Physical Requirements:

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform sedentary work: operating a computer, occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must be able to perform the following physical activities: meeting with customers, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

The duties for this position are performed in a general or remote office setting. There is weekly pressure to meet deadlines and handle multiple tasks in a day.

Equipment Used to Perform Job:

Laptop and desktop computer, telephone, copier, Fax, printer, PC with Microsoft Office programs and other software relevant to specific position.

Financial Responsibility:

None

Contacts:

Has frequent contact with office personnel in other departments related to the position as well as occasional contact with users and customers.

Confidentiality:

Has access to confidential information.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.