Job Description

About the Role:

We seek a seasoned Support Engineer with expertise in Cisco’s enterprise network technologies and Fortinet’s FortiGate firewalls. The ideal candidate will have a network security and infrastructure background and hands-on experience troubleshooting and deploying network environments. You will join our dynamic IT services team, which provides high-level technical support for customers in the US and Europe and drives improvements across our managed service centers.

Key Responsibilities:

• Performance Optimization: Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
• Troubleshoot and Resolve Issues: Provide L1 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve network and security issues affecting client operations.
• Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
• Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
• Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
• Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 2+years of relevant experience in networking and security.

Skills:

• Troubleshooting: Exceptional ability to diagnose and resolve network issues using industry-standard and specialized tools. Proficient in packet analysis with Wireshark, network performance monitoring with SolarWinds, and other relevant diagnostic utilities..
• Understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, QoS).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Additional Requirements:

• Availability for after-hours on-call duties and emergency response as needed.
• Ability to work collaboratively in a team environment.
• Strong commitment to professional client service excellence.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• A dynamic and supportive work environment.