Job Description

American Specialty Health Incorporated (ASH) is seeking a Network Administrator II to join our Information Technology-Operations department.

The Network Administrator II is a mid-level role responsible for supporting, monitoring, and maintaining the organization's network infrastructure. This position focuses on day-to-day operational support, incident response, and intermediate network changes under the guidance of senior network or security engineers. The ideal candidate has an intermediate understanding of networking concepts and a strong desire to grow technical skills in enterprise networking and security. This position is part of the operations on-call rotation.

Hybrid Worker Considerations

Hybrid Worker Guidelines: This position may be trained virtually or onsite and must have the capability to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. This position requires occasional onsite office work.

Responsibilities

• Key Responsibilities
  • Proactively manage and monitor the network monitoring environment to ensure performance, availability, and timely issue detection using approved tools.
  • Respond to, troubleshoot, and resolve network incidents and service requests across varying levels of complexity, from basic to advanced.
  • Configure and maintain network devices (switches, firewalls, wireless access points) on multiple platforms with minimal supervision.
  • Perform user access changes, VLAN updates, and port configurations following documented procedures.
  • Implement and maintain firewall rules, VPNs (site-to-site and remote access), and ACLs.
  • Implement required firmware updates and vulnerability remediation across network environment within required time frames.
  • Troubleshoot and correct wireless signal coverage, authentication, and performance issues.
  • Configure and troubleshoot Layer 2 and Layer 3 technologies (VLANs, STP, OSPF, BGP exposure).
  • Troubleshoot connectivity issues (LAN, WAN, VPN, wireless) and escalate to leadership as required.
  • Analyze logs, packet captures, and alerts to identify root cause.
  • Proactively identify capacity or performance risks.
  • Support cloud and hybrid network connectivity (Azure) with support from Network Engineers and vendor.
  • Use scripting or automation tools (PowerShell, Python exposure) for network tasks.
  • Support network-related projects and implementations with minimal supervision.
  • Follow change management and security policies for all network activities.
• Provide Help Desk Escalation Support
  • Respond to escalated tickets from the service desk that require network admin support and follow appropriate ticket procedures.
  • Collaborate with other IT team members to troubleshoot and resolve technical support issues.
  • Perform other end user technical support as needed.
• Documentation and Reporting
  • Develops, maintains, and organizes documentation around systems, processes, and work instructions critical to day-to-day operations and systems design.
  • Provides updates as required for audit requests, both internal and external.
• Training
  • Attends training classes and reads relevant technical documentation to stay current on technology.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
• High School Diploma required.
• 2 years of experience focused on networking technologies required.
• Understanding of TCP/IP, UDP, DNS, and DHCP. (High proficiency)
• Knowledge of physical network equipment and data centers. (High proficiency)
• Strong troubleshooting and documentation skills. (High proficiency)
• Ability to utilize Powershell, Python, and automation tools for network automation. (Low proficiency)
• Implement, configure, and troubleshoot network equipment and applications. (Medium proficiency)
• Share information in an appropriate and timely manner. (Medium proficiency)
• Interact in a positive, respectful manner to establish and maintain cooperative working relationships. (Medium proficiency)
• Experience with ServiceNow or other ITIL platforms. (Medium proficiency)
• Demonstrated accuracy and productivity in a changing environment with constant interruptions. (Medium proficiency)
• Develop precise system documentation for routine tasks to ensure consistency by other administrators factors and organizational environment. (Medium proficiency)
• Perform routine standardized maintenance tasks such as updates, patches, and backups. (Medium proficiency)
• Cisco Meraki Solutions Specialist within 120 Days required.
• CCNA - Cisco Certified Network Technician preferred.
• AZ-104 Microsoft Azure Administrator Associate preferred.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

• Hybrid Onsite: Office and/or Work from Home (WFH) environment. Minimum 2 days on-site per week.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

Please view Equal Employment Opportunity Posters provided by OFCCP here

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

#LI-Hybrid #Network #Technology #Infrastrcuture #Tech #TCP/IP #UDP #DNS #DHCP