Job Description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We arecurrently looking for a Network Engineer II with a passion for human services. This is anexcitingopportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE - Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

WHAT WE OFFER

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires start between$94,877and$126,502based on experience, qualifications, skills, competencies, internal equity, and market factors. While the full pay range is listed for this position for pay transparency, individual compensation is determined by various factors and may vary within the posted range.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

WHAT YOU'LL DO

PHS is seeking a Senior Network Engineer to design, operate, and improve the hybrid network [on premise and cloud] spanning multiple sites and a cloud hub environment. This role focuses on reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, and disciplined change management and supporting a compliance-driven environment (HIPAA, ITAR, CMMC-aligned).

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitorandensureallnetworkdailyoperationsaremaintainedanddocumented including performance, availability, utilization, throughput and latency.

• Support,configure,maintainandupgradenetworkdevices,firewallsandservers
• Installandintegratenewnetworkhardwareandfirmware,serversandapplications.Updatefirmware,maintainthe documented inventory
• Support,configure,maintainandupgradetheActiveDirectoryenvironment
• SupporttheM365,AzureandOfficeenvironmentanddeploymentsastierIInetworksystemadministration
• MentorthejuniorITteamandtheNetworkIstaffasasenioradministrator
• Coach support staff and maintain runbooks and knowledge articles to improve faster first-line resolution improvementinIT processes and practices
• Manageeffectivetechnicalsupportforendusers,applications,datasystemsandinfrastructureincludingoffhours and the on-call support schedule as tier II system administration
• Supporttheoperationalphysicalsecurityandvideosystems,standardizedeploymentsandusersecuritydevices. Perform periodic audits and documentation, liaison with security vendors and perform assessments
• Support physical security and camera systems with standardized deployments, documentation, and audits
• Perform preventive maintenance such as patching, backup checks, failover testing, tunnel checks, capacity reviews, and hardware health checks
• Support cloud network design and security, including hub-and-spoke layouts, routing, and secure inbound and outbound traffic
• Maintain,configureandauditthenetworkmulti-functionprinters,printserversandnetworkedprintdevices
• Install,configureandmaintainthewirelessinfrastructure.Performauditsanddocumentwirelessservices
• Developandupdatenetworkmapping documentation acrosstheLANandWAN. Maintain and confirm wireless coverage and performance through regular reviews and audits
• Ensurecompliancewithrelevantregulationsandindustrystandardsrelatedtodataprivacy,security,andnetwork operations
• Support disaster recovery and backups for critical network and system services
• Enforce change control and keep accurate documentation for configurations, changes, incidents, and resolutions
• Provide senior escalation support for major outages, leading triage, recovery, and root-cause analysis
• Stayupdatedonemergingnetworkingtechnologiesandindustrytrendstodrivecontinuous improvement

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of IT infrastructure, networking, security, cloud and software networked applications relevant to multiple lines of business including manufacturing, healthcare and social services environments
• Excellent communication, organizational, time management, project management and customer service skills
• Deep understanding of the relationship between network, data and infrastructure environments
• Proficient in current Microsoft 365 infrastructure and Office Suite, Azure, and SharePoint. Remote management services, diagnostic tools and distributed management tools

QUALIFICATIONS REQUIRED

• Bachelor’s degree in information technology or similar and/or 5+ years equivalent work experience as a Network Engineer
• Practical experience with network monitoring platforms and troubleshooting using logs and packet analysis
• Experience supporting SD-WAN and multi-site WAN architecture
• Strong knowledge of TCP/IP, routing (IPsec/BGP/OSPF), switching (VLANs/STP), firewall concepts, VPNs, and Wi-Fi
• 6+ years’ experience with Microsoft Server legacy and current Operating Systems and networking protocols
• Advanced administration skills using Microsoft Server including Active Directory, Group Policy, DNS, DHCP and VPN
• Demonstrated discipline in documentation, inventory management, and change control in production environments
• Working knowledge of VMWare technology and virtualization networking support

• Experience working with Unified Communication Systems such as Zoom, VoIP, fax and phone systems

PREFERRED/DESIRABLE

• Experience with cloud networking (Azure preferred): VNets, subnets, NSGs, routing, VPN gateways, and hybrid connectivity patterns

• Experience supporting Microsoft 365 network readiness and performance considerations
• Experience with Fortinet and Check Point environments (firewall, VPN, management platforms)
• A strong educational background in data security and compliance, Network+, and CCNA certifications
• Familiarity with compliance-oriented environments (HIPAA, ITAR, CMMC/NIST alignment)
• Certifications: CCNA/CCNP, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900/Azure Server Administration (AZ-104)

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.