Job Description

GENERAL SUMMARY:

Installs and supports communications equipment and infrastructure components within the guidelines of hardware and software technical manuals, the National and Federal Electrician's Code Manuals, County and departmental policies and procedures. Adheres to city and departmental policies and procedures. Reports to Deputy CIO - Infrastructure & Communications or other designated person and works with directors, supervisors, elected officials, co-workers, vendors, consultants and other IT professionals to provide technical support.

KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS

• Relocates and reconnects existing communications equipment related to Local Area Network (LAN) and wide area network (WAN) communications.
• Installs and configures new network infrastructure equipment and server hardware.
• Supports VMware, SAN, active directory, and windows server. Performs management and maintenance
• Performs troubleshooting and problem-solving activities on network infrastructure hardware and software, servers, and components. Administration of Office 365 in supporting city tenant and functionality.
• Remediates or schedules for the repair of network equipment covered by warranties and maintenance contracts.
• Assists in short- and long-term strategic planning to meet network requirements.
• Maintains accurate inventory database on network infrastructure related hardware, applicable software and user access.
• Responsible for resolving work orders per department Service Level Agreements (SLA).
• Performs other duties of a similar nature or level.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

• Troubleshoots network and infrastructure problems and installs new networking and infrastructure equipment and

Qualifications

REQUIRED MINIMUM QUALIFICATIONS:

Education: High school diploma or GED. AA/AS in Networking, Computer Science, Engineering, or a related field preferred.

Experience: A minimum of five (5) years in a Network Administrator position or relevant technical experience with network hardware and a Microsoft network environment.

Knowledge/Skills/Abilities:

Knowledge (position requirements at entry):

• Considerable knowledge of communications technology and concepts, hardware configurations, software, operating systems, manual systems, applications systems, data communications and networking.
• Considerable knowledge of IP networks, switches, routers, server hardware and operating
• Familiarity with local, state, and federal legal requirements, and County and departmental policies and
• Proficiency in acquiring and maintaining skill sets on new and evolving network, server and communication
• Proficiency in translating technical specifications to practical
• Proficiency in wiring, cabling, data circuit connections, communications electronics, network management, and data communications
• Mastery of troubleshooting, problem solving, and operation of tools including sniffers, fiber testers, cable assemblers, and cable activity indicators.

Skills (position requirements at entry):

• Good communication skills, both oral and
• Demonstrated ability to work with a team or
• May supervise and/or train designated subordinate
• Must have flexible schedule to perform 24-hour on call

Certification:

• CCNA and/or CCNP preferred.
• Possession of a valid driver's license with good driving history. If state license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.

PERFORMANCE APTITUDES:

• Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives
• Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the
• Equipment: Requires the ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.
• Verbal: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and
• Math: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
• Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
• Physical Abilities: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing 'and/or pulling of objects and materials of moderate weight (12-20 pounds).
• Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or Some tasks require the ability to communicate orally.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental