Job Description

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We are currently looking for a Network Administrator I to join our team in Lincoln, Rhode Island. This role is responsible for assisting with the configuration, monitoring, and basic administration of local and wide area networks (LAN/WAN), user accounts, and desktop systems. The position serves as the first line of technical support for end users, helping to resolve hardware, software, connectivity, and access issues.

This is a full-time, on-site position Monday-Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and maintain Active Directory users/groups/permissions/roles.
• Manage and maintain company’s Office365 environment.
• Monitor all system resources using tools such as PRTG and attend to/escalate critical issues.
• Maintain, configure, test, and document companywide backup processes using Veeam Backup and Replication Suite.
• Add, remove, and change authorities for network users for internal applications.
• Resolve problems reported by end users for local and wide area networks, personal computers, and networking equipment (switches, routers, etc.)
• Respond to the needs and questions of network users concerning their access to resources on the network and/or the operation of various software programs.
• Respond to assigned help desk support tickets through ticketing software in an efficient and timely manner.
• Respond to security incident tickets provided to us by our MSSP.
• Apply routine operating system, firmware, and application updates across networked systems under direction from senior IT staff; ensure patching follows security policies and change management procedures.
• Assist in monitoring and maintaining endpoint security tools (e.g., antivirus, EDR, Windows Defender), escalating threats or anomalies as needed.
• Maintain accurate records of network devices, hardware, and software inventory using centralized asset management systems.
• Assist in configuring and supporting VPN clients and remote desktop access solutions.
• Additional duties as assigned or requested.

Requirements

EDUCATION and/or RELEVANT EXPERIENCE

• High School Diploma required. Bachelor of Science Degree in either Computer Science, MIS, or IS preferred.
• 3-5 years of experience in a network administration role.
• Certifications by Microsoft, Cisco, and/or Comp TIA highly preferred.

QUALIFICATIONS

• Fundamental to Intermediate level of knowledge in network administration.
• Fundamental to Intermediate level of understanding of network security principles.
• Intermediate level of knowledge in Office365 Suite.
• Intermediate level of knowledge in desktop troubleshooting and support practices.
• Intermediate understanding of Teams and SharePoint administration.
• Proficient with Microsoft Operating Systems (Win10+, Server 2016+).
• A working knowledge of MS Active Directory Services/Group Policy/Permissions.
• Must demonstrate strong interpersonal, organizational, attention to detail and multi-tasking skills, and effective written and oral communication skills.
• Must work effectively, independently and with all levels of employees.
• Must exhibit a strong customer service philosophy and attitude and maintain a high level of confidentiality.
• Experience with cloud platforms and AWS a plus

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision required by this job include close vision, distance vision, peripheral vision, and focus adjustments.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.

Benefits

Why Join Us?

• Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
• Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.

Benefits include:

• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision & Life Insurance
• Vacation, sick leave and paid holidays – including your birthday!
• Employee Assistance & Care Programs
• Additional perks & employee award programs

Ready to grow with us? Apply today!

Hiring Pay Range: $34.62 - $36.54 per hour ($72,000 - $76,000 annually)