Job Description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Responsibilities :

• LAN/WAN Operations: Administer and monitor switches, routers, firewalls, wireless networks, Internet links, and inter-site connections. Perform routine configurations, updates, backups, and equipment health checks.
• Cisco Secure Access: Participate in the administration and support of Cisco Secure Access, including secure access policies, Secure Web Gateway, Zero Trust Network Access, DNS controls, web filtering, and private application access. Analyze logs, address access issues, and assist in fine-tuning policies in accordance with security standards.
• Network Security: Implement security policies, maintain firewall and VPN rules (under supervision), contribute to network segmentation, and assist in addressing vulnerabilities, security alerts, and incidents.
• Monitoring and Performance: Utilize monitoring tools to detect outages, packet loss, latency issues, network congestion, and anomalies. Conduct initial trend analysis and recommend corrective actions.
• Support and Troubleshooting: Handle Tier 2 and Tier 3 network incidents of moderate complexity related to connectivity, Wi-Fi, DNS, DHCP, VPNs, and secure access. Document diagnoses, actions taken, and resolutions.
• Change Management: Prepare and execute standard network changes in accordance with change management processes. Develop implementation plans, post-change validation procedures, and rollback plans.
• Technical Documentation: Maintain up-to-date network diagrams, inventories, configurations, operational procedures, traffic flow matrices, access rules, and troubleshooting guides.
• Projects and Collaboration: Contribute to projects involving site expansion, equipment renewal, cloud migration, and security enhancements. Collaborate with security, systems, support, and telecommunications teams, as well as external vendors.
• Continuous improvement: Automate routine tasks where appropriate, propose operational enhancements, and stay current with developments in network, cloud, and cybersecurity technologies.

Technical Skills Required

• Strong grasp of TCP/IP concepts, IPv4, subnets, VLANs, routing, NAT, DNS, DHCP, VPN, QoS, and Wi-Fi.
• Hands-on experience with enterprise-grade switches, routers, and firewalls—ideally within a Cisco environment.
• Practical knowledge of Cisco Secure Access (or a comparable SSE/SASE platform), including the ability to interpret access policies, logs, and traffic flows.
• Proficiency with diagnostic and monitoring tools such as ping, traceroute, nslookup/dig, Wireshark, SNMP, and various monitoring platforms.
• Familiarity with Windows Server and Linux environments for troubleshooting network services.
• Basic understanding of cloud networking (e.g., Azure Virtual Network or AWS VPC) is an asset.
• Knowledge of ITIL practices, including incident, problem, and change management.

Interpersonal Skills :

• Ability to communicate clearly with both technical and non-technical stakeholders, in French and English as required by the role.
• Structured approach to problem-solving, sound judgment, and the ability to set priorities.
• Self-motivated, detail-oriented, customer-focused, and collaborative.
• Ability to document work and transfer knowledge to the support team.

Qualifications :

• Degree in computer science, networking, telecommunications, or equivalent professional experience.
• 3 to 5 years of experience in enterprise network administration or support.
• Cisco CCNA, CompTIA Network+, or an equivalent certification is an asset. Training or experience with Cisco Secure Access, Cisco Umbrella, ZTNA, SSE, or SASE is highly desirable.
• Occasional availability for work outside of standard business hours and participation in an on-call rotation, as required by operational needs.
• Independently manages routine operational activities and incidents of moderate complexity.
• Executes standard changes in accordance with approved procedures.
• Requires validation for high-risk changes, architectural modifications, and major incidents.
• Contributes to root cause analyses and collaborates with senior staff during escalations.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Care & Well‑Being Activities
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.