Job Location: Administration Building - Longview, TX 75605Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Installs, upgrades and backs up new software. Monitors network utilization and security systems. Provides technical support to end users, answers questions, and prepares network training sessions as needed. Maintains activity logs and makes recommendations for new network products. Notifies supervisor of significant problems and recurring errors in operating systems.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
a. Grants network rights to users.
b. Manages user network and e-mail accounts. Adds and deletes user accounts.
c. Maintains file servers. Backs-up software, monitors account space and system usage, and upgrades software as necessary.
d. Configures software for network installation and company wide implementation.
e. Evaluates, tests, and recommends new software and network system updates.
f. Ensures that effective security systems are in place to protect network data. Backs up PC and file servers daily. Stores back-up data in a secure off-site location.
g. Ensures that appropriate safeguards are in place to detect computer viruses. Scans network software as needed to detect viruses.
h. Ensures Credit Union compliance with software licensing agreements.
a. Assists users in accessing network resources. Provides phone, e-mail, and in-person support to end users.
b. Installs and maintains network and user software.
c. Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action.
d. Provides training for end users on installed and network software.
e. Takes work orders and coordinates with programmers (if necessary) to assist users with more complex problems.
a. Repairs or replaces dysfunctional computer parts.
b. Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.
c. Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems by entering alternative or corrected operating commands.
d. Performs preventative maintenance on computer equipment. Cleans tape and CD drives and changes printer cartridges.
e. Maintains current logs of all PC’s, printers and versions of software installed.
a. Identifies opportunities to improve user satisfaction.
b. Provides information, answers questions, and tracks and resolves problems promptly.
c. Maintains supportive relationships with users to ensure that their needs are met. d. Preserves professional relationships with outside vendors when requesting upgrades, replacement parts and assistance.
e. Projects and maintains the Credit Union’s reputation.
a. Maintains regular contact with all departments to obtain information and to correct errors in network operations. Distributes materials on updated projects.
b. Assists area personnel with computer operations. Trains and supports users. Keeps users informed of the status of their requests.
c. Informs management of area activities. Notifies supervisor of system malfunctions and operating problems that cannot be corrected by routine procedures.
d. Attends meetings as required.
e. Completes records, reports, and logs timely.
a. Ensures that work area is clean, secure and well maintained.
b. Completes special projects as assigned.
c. Preserves confidentiality of Credit Union records
Bachelor’s degree in computer science, Information Technology, or related field or equivalent experience is required. Certified in one or more of the following is preferred: Microsoft Azure, MCSA, CCNA, or related certifications.
East Texas Professional Credit Union was established in 1953 in Texas for Texans! We began as a member-owned and operated financial cooperative with a membership of 13 East Texans and an initial asset size of $65. Today, our membership base has grown to more than 78,000 and our asset size exceeds $943 million.
East Texas Professional Credit Union is a locally owned and governed financial institution. Membership is available to anyone who lives or works in Anderson, Angelina, northern Cherokee, Gregg, Harrison, Henderson, Nacogdoches, Panola, Rusk, Smith and Upshur counties. East Texas Professional Credit Union currently has office locations in Longview, Tyler, Kilgore, Marshall, Nacogdoches, Lufkin, Henderson, Gilmer, Carthage and Hallsville.
East Texas Professional Credit Union has grown to become the largest credit union in East Texas, and one of the largest in the state of Texas. Our credit union exists to provide a secure place for members to manage their finances. This was the foundation upon which our Credit Union was formed and remains the primary focus of our operation.
We are honored to have been awarded a 5-star superior rating for financial strength and stability from BauerFinancial for over twenty consecutive years. We are also proud to have received a financial strength rating of “A+” or “Excellent” from Weiss Ratings. Less than one percent of the nation’s credit unions meet Weiss Ratings’ criteria for exceptional financial strength. East Texas Professional Credit Union is federally insured by the National Credit Union Administration, and is an Equal Housing Lender.
Funds to at least $250,000 are federally insured by the National Credit Union Administration (NCUA), a U.S. Government agency.
