Job Description

This role must be performed in-office at our headquarters in Centerville, Utah.

Begin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities. Apply today and find out why MTC is a true Leader in Social Impact.

Reports to the Director, IT. Responsible for designing, maintaining, and administering MTC’s network, Microsoft Azure, and Active Directory environments; maintaining the integrity of Job Corps and correctional sites’ Local Area Networks (LANs) and Wide Area Network (WAN); and providing technical support for the sites.

Essential Functions:

• Assist with network, security, WAN, LAN, and PC systems, including backup/restore functions, security administration, performance monitoring, problem determination, and resolution.
• Perform hardware and software upgrades when appropriate on various systems, including routers, firewalls, servers, video conferencing systems, and PCs.
• Perform user setup and network backups at Corporate, Regional Offices, correctional facilities, and remote sites, including network, security, and e-mail administration.
• Work with Points of Contact (POCs) at remote sites on technical issues, maintain hardware and software asset inventories, and provide ongoing training.
• Coordinate new site startups, including equipment budget, network design, lab configuration, installation, and training.
• Provide staff training for corporate, corrections, and Job Corps staff to increase productivity and promote security awareness.
• Maintain Microsoft Azure, Intune, Active Directory and Office 365 environments including structure, Group Policies, security, and redundancy.
• Configure and administer SQL databases for Intel-based enterprise applications.
• Use the call tracking system to document all customer interaction and record technical information.
• Provide excellent customer service in all dealings with end users, vendors, and coworkers.
• Quickly improve, develop, or change IS applications as technical and application needs require.
• Provide information necessary for MTC sites to stay ahead of the competition in performance and compliance.
• Provide annual IS capital and operations budgets to correctional facilities.
• Contribute to the on-call rotation for 24x7 support of help desk and network systems.
• Participate in scheduled off-hours maintenance activities; responsibilities may require evening and weekend work in response to project work or scheduled maintenance activities, including some off-site travel.
• Ensure systems are patched and updated regularly and provide timely user notification of maintenance requirements and effects on system availability.
• Follow and assist with revising policies and procedures that keep MTC compliant with industry standard regulations such as HIPAA, CJIS, PII, etc.
• Maintain and utilize skills in purchased PC products, printing, audio visual equipment, and conferencing tools to answer typical user questions independently.
• Maintain accountability of property; adhere to safety practices.
• Contribute to the company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients, and the community.

It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.

Education and Experience Requirements:

Bachelor's degree in computer science or related field and five years related experience. Current Cisco, CompTIA, and/or Microsoft MCSE certification preferred. Must have working knowledge of Microsoft Azure products, Endpoint, SharePoint, Exchange, and Teams. Directly related experience may be considered in lieu of formal education requirements, if approved by management. Job Corps or corrections experience preferred. Must have excellent customer service, interpersonal, and analytical skills. High standard of customer service, quality, and attention to detail. Ability to utilize a high degree of creativity, analytical thinking, and initiative to solve business problems. Ability to excel in a collaborative team environment as well as work independently while following documented processes and procedures. Desire to share knowledge among the team through documentation and cross-training. Ability to quickly learn new skills and systems. Must be willing and able to travel. Must have excellent verbal and written communication skills. Unless waived by management, valid driver’s license in state of employment and acceptable driving record.

Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-639-2888.