Job Description

Position: Network Administrator

Reports to: Engineering Manager

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

The network administrator will be responsible for the day to day network operations on behalf of the clients, as well as assist with systems and network optimal design from a strategic perspective.

Responsibilities:

• Managing LAN/WAN/Wireless network devices. This includes the design, installation, upgrade, configuration, and troubleshooting of networks.
• Maintain infrastructure pertaining to upgrades, break fix, and enhancements.
• Manage security solutions, including but not limited to firewall, URL filtering, and intrusion detection systems.
• Establish and maintain standard systemOS upgrades for network infrastructure.
• Ability to interpret and apply company policies and procedures.
• Participate in on-call rotation including off-hours and weekends.
• Act as an escalation point for network issues from tier 1 and 2 support.

Qualifications:

• Experience with configuration of switches, routers, firewalls and wireless in a mixed hardware workspace.
• Network+

Qualifications Preferred:

Cisco CCNA certification, or recognized certification experience.

Position Metrics

-The Network Administrator must adhere to established policies and standards as defined in The Culture File.

• Metric: Customer notifications completed within standards 85% each quarter
• Metric: tickets are updated within standards 85% each quarter
• Metric: project tasks are completed within standards 85% each quarter

-The Network Administrator is responsible for assisting in the design of internal Parasol Alliance network systems and tools for optimal security and performance management.

• Metric: training videos created once/month.

Position Expectations

Within the first 30 days the Network Administrator will be accountable for:

• Learning and adhering to established policies and standards as defined in The Culture File.
• Learning and leveraging Parasol provided tools.
• Demonstrating competency in role responsibilities based on the above metrics.

After 60 days the Network Administrator will be accountable for:

• Meeting and maintaining the above metrics while carrying a ticket load of 30-40 tickets.

Benefits:

• Cell phone/internet reimbursement
• Medical, dental, vision, 401k
• Responsible paid time off
• Certification reimbursement

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values:

• Expertise
• Collaboration
• Empathy
• Integrity

If you want to work for a values driven, high performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the growth of Parasol itself. We are a virtual company that offers work from home, unlimited time off and bonus opportunities.