General IT knowledge across networking, systems, web, and cybersecurity — enough to speak the language and triage issues
- Experience coordinating or managing IT vendors or contractors
- Comfortable serving as the bridge between non-technical agency staff and technical contractors
- Ability to track open tickets, follow up on deliverables, and escalate as needed
- Experience in a small office or government environment preferred
- Familiarity with Commonwealth of Virginia IT standards (VITA) a plus
TECHNICAL SKILLS (
Required):
- IT vendor and contractor management
- General networking and systems knowledge (awareness level)
- Cybersecurity awareness and VITA/COV compliance coordination
- Website content coordination (not development)
- IT asset and software license tracking
- Help desk triage and escalation
- Project coordination and ticket/task management
- Microsoft Office / productivity tools
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company. The company provides temporary and permanent staffing services in a variety of areas including Information Technology, Accounting/Finance, Engineering, Insurance, Healthcare, Marketing/Operations, Government Affairs, and Administration. Relying on core competencies of its people and agile processes, Novalink commits to deliver highest quality of service to clients and partners at the most optimal pricing.
Novalink has a global network of experienced and dedicated technical professionals. The Company’s executive team members have an average of twenty (20) years in the Telecommunications and Information Technology areas along with proven experience in executive leadership and strategy implementation. Novalink has its main office in Atlanta, GA.
Novalink has three core business units (1) Managed Engineering Services and (2) Staff Augmentation Services in the areas of expertise in IT/Software Engineering and Telecommunications/Wireless Network Engineering and (3) Non-Executive Staffing Services. Novalink’s targeted markets include Government, Telecommunications companies, Insurance, Energy, Healthcare, and Utilities. Its current client list includes thirty five (35) State governments and several Fortune 500 companies in various target markets. Novalink is Federal GSA Schedule 70 Contract Holder.
Based out of Atlanta, with offices in New York, Maryland, North Carolina and Texas, Novalink’s primary customers are government agencies, telecommunications companies, the healthcare industry, along with energy and utilities.
