The Network Admin Engineer / Network
Operations Center (NOC) Specialist plays a critical role in ensuring the
continuous and efficient operation of the company's global IT infrastructure, with a
particular focus on network systems. This position is responsible for proactive
monitoring, rapid incident response, and first-line troubleshooting of network
devices, servers, applications, and security systems. The NOC Specialist will
work in a 24/7 environment, collaborating with various IT teams and business
units to maintain high availability and performance of mission-critical systems
across diverse geographical locations.

Key Responsibilities:

• 
  Monitoring
  and Surveillance:
• 
  Continuously monitor network performance, health
  system, and security events using a variety of monitoring tools
• 
  Proactively identify and alert potential issues,
  anomalies, and service degradations across WAN, LAN, WLAN, and locations
  ‘connectivity.
• 
  Monitor critical applications, communication links and
  infrastructure
• 
  Incident
  Management & Response:
• 
  Act as the first point of contact for all IT networks
  infrastructure-related incidents reported by users or detected by
  monitoring systems.
• 
  Perform initial triage, diagnosis, and
  troubleshooting of network, server, and application issues.
• 
  Escalate incidents to appropriate Level 2/3 support
  teams (e.g., infrastructure team, Application Support,
  Cybersecurity) following defined escalation procedures.
• 
  Document all incidents, resolutions, and
  troubleshooting steps accurately in the IT Service Management ticketing
  system.
• 
  Participate in root cause analysis efforts for
  recurring incidents.
• 
  System
  Administration & Maintenance (First-Line):
• 
  Fully support, configure, maintain and upgrade
  corporation’s networks
• 
  Install and integrate new server hardware and
  applications into network
• 
  Keep an eye out for needed updates/upgrades
• 
  Support and administer third-party applications
• 
  Ensure network security and connectivity
• 
  Monitor network performance (availability,
  utilization, throughput, good put, and latency) and test for weaknesses
• 
  Resolve problems reported by end user
• 
  Define network policies and procedures
• 
  Specify system requirements and design solutions
• 
  Research and make recommendations on server system
  administration
• 
  Perform routine system checks and health
  assessments of network devices (routers, switches, firewalls, Wi-Fi access
  points, communication links).
• 
  Execute basic configuration changes and system
  reboots as per documented procedures.
• 
  Assist with patching and upgrading activities,
  monitoring their impact on services.
• 
  Security
  Operations (First-Line):
• 
  Monitor security alerts from SOC platform and
  other security tools.
• 
  Perform initial investigation of suspicious
  activities and escalate to the Cybersecurity team as required.
• 
  Adhere to all company security policies and
  procedures.
• 
  Communication & Reporting:
• 
  Provide timely and clear communication to
  stakeholders regarding incident status, planned outages, and service
  impacts.
• 
  Generate daily, weekly, and monthly reports on
  network performance, incident trends, and system availability.
• 
  Maintain
  accurate operational documentation, runbook, and knowledge base
  articles.
• 
  Collaboration
  & Teamwork:
• 
  Work
  effectively within a 24/7 shift rotation, ensuring seamless handover of
  duties and information.
• 
  Collaborate
  with other IT teams (e.g., Infrastructure, Applications, Onsite IT) to
  resolve complex issues and implement solutions.
• 
  Participate
  in training sessions to enhance technical skills and knowledge.

Qualifications:

• 
  Bachelor’s degree in computer science, Information
  Technology, Telecommunications, or a related field.
• 
  Relevant
  certifications (e.g.,
  Cisco,
  FortiGate , Azure etc
  ) are highly desirable.

Experience:

• 
  Minimum of 2-4 years of experience in a Network
  Operations Center (NOC) or similar IT operations role, preferably within
  a large enterprise environment.
• 
  Experience with network monitoring tools.

Required Skills:

• 
  Solid understanding of networking concepts (
  TCP/IP, VLANs, routing protocols
  ).
• 
  Familiarity with
  Cisco IOS, FortiGate
  and other network
  operating systems.
• 
  Azure Landing zone hands on experience with
  Microsoft Azure Certification(s)
• 
  Exposure to virtualization technologies
• 
  Experience in cloud migration
• 
  Knowledge of cybersecurity principles and tools is
  beneficial.
• 
  Excellent problem-solving and analytical skills.