Job Description

Job Title: NetSuite Technical Delivery Manager
Role: FT
Location: Toronto, Canada

About the role
We are seeking an experienced and hands-on Delivery Manager – NetSuite Technical to lead our NetSuite development team, drive project delivery, and ensure high-quality solutions across integrations and customizations.

This role requires a strong blend of technical expertise, leadership, and client-facing delivery management, with the ability to actively contribute to development when needed.

Key Responsibilities
Delivery & Project Management
•   Own end-to-end delivery of NetSuite technical projects (customizations, integrations, enhancements).
•   Ensure projects are delivered on time, within scope, and budget.
•   Manage multiple parallel engagements and priorities.
•   Act as primary escalation point for delivery-related issues.

Team Leadership & Mentorship
•   Lead and mentor a team of NetSuite developers and technical consultants.
•   Conduct code reviews and enforce best practices.
•   Guide team on architecture, solution design, and performance optimization.
•   Drive continuous improvement in development standards and delivery processes.

Technical (Hands-On) Responsibilities
•   Actively participate in development using:

SuiteScript (1.0 / 2.x)
SuiteTalk (SOAP/REST Web Services)
RESTlets, Suitelets

•   Design and implement complex integrations with third-party systems (e.g., Shopify, HRIS, Payroll systems, etc.).
•   Troubleshoot and resolve technical issues in production and development environments.
•   Review and optimize scripts, workflows, and integrations for scalability.

Client & Stakeholder Management
•   Collaborate with clients to understand requirements and propose scalable solutions.
•   Translate business requirements into technical design documents.
•   Provide regular status updates and manage stakeholder expectations.
•   Support pre-sales activities, solutioning, and estimations when required.

Process & Governance
•   Establish and enforce SDLC processes.
•   Ensure proper documentation of solutions and technical designs.
•   Manage resource allocation and utilization.
•   Ensure compliance with data security and integration standards.

Required Skills & Qualifications
•   Strong experience with NetSuite ERP technical development.
•   Deep expertise in:
o   SuiteScript (2.x preferred)
o   NetSuite integrations (REST/SOAP APIs)
o   Celigo / Boomi / other middleware (preferred)
•   Proven experience managing and leading technical teams.
•   Hands-on experience in system integrations and architecture design.
•   Strong understanding of NetSuite modules (Financials, Inventory, Order Management).
•   Experience working in Agile / Scrum environments.
•   Excellent problem-solving and debugging skills.

Preferred Qualifications
•   NetSuite certifications (SuiteFoundation, Developer, ERP Consultant).
•   Experience with multi-subsidiary / OneWorld environments.
•   Exposure to AI integrations or automation within NetSuite ecosystem.
•   Experience with tools like JIRA, Git, CI/CD pipelines.

Soft Skills
•   Strong leadership and team management abilities.
•   Excellent communication (client-facing experience required).
•   Ability to balance hands-on work with strategic oversight.
•   Proactive, accountable, and solution-oriented mindset.

About OSI Digital

Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.

We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.

With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business

realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.

With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our

state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

Calabasas, California

Year Founded

Unknown

Website

osidigital.com

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