Job Description
- Work with Customers to understand their processes and support their optimized use of NetSuite
- Direct post go-live optimizations and follow-on development efforts
- Primary point of contact for application support managing any escalations to NetSuite support
- Manage user access and maintain proper system access/roles/rights
- Support user requests for new searches, reports, KPI’s and dashboards
- Plan, review, and manage change configurations, customization, and 3rd party integration requests
- Fully document existing and new customizations and workflows
- Develop, test, and deploy application extensions using system API and 3rd party tools
- Manage NetSuite integration with internal and external systems
- Ability to create scripts and workflows to meet business requirements
- Develop, test and deploy NetSuite customizations and new functionality based on changing business needs
- Manage business process testing for ongoing NetSuite upgrades
- User Training (Process/Systems)
- Monitoring the health of NetSuite processes
-All other duties as assigned
Job Requirements- Experience supporting financial functions within NetSuite.
- Experience integrating multiple software platforms (Celigo, Concur, Avalara, Salesforce, Payroll, etc) with NetSuite.
- Strong working knowledge of NetSuite CRM, ERP, records updating, dashboard management, saved searches, reporting and workflows.
- A self-starter with demonstrated ability to troubleshoot issues and identify and implement resolutions.
- A strategic thinker who can drive change within the team using KPI’s and metrics oriented methods.
- History in supporting internal bespoke or purchased application software.
- Strong communication skills.
- Detailed and focused, whilst remaining calm under pressure
- Ability to understand the user’s journey and provide solutions and recommendations to build on continuous improvement.
- NetSuite SuiteFoundation Certification
- Netsuite Administrator Certification
