Job Description
Are you a Danish speaker living in Poland — or considering relocating? Join Nexi, one of Europe’s leading PayTech companies, and support Danish businesses from our modern hub in Cracow. This is more than a customer care role — it’s an opportunity to grow in an international environment, enjoy a strong benefits package, and be part of a team that values people, culture, and community.
Join Our Danish Customer Care Team
You’ll become part of a growing Danish-speaking community within Nexi, working in a friendly, international environment built on openness, collaboration, and mutual support. Our colleagues help each other succeed — both professionally and socially — and are happy to share practical tips, relocation insights, and guidance to help you settle in smoothly.
During the recruitment process, you’ll also have the chance to speak directly with one of our Danish team members to gain authentic insights into the role and daily work.
This is a long‑term position with clear development paths, internal mobility options, and opportunities to grow within Nexi. We aim to create Europe’s leading contact center for customer experience, and we eagerly look forward to welcoming the right talents to join us on this exciting journey.
What You’ll Do
Support Danish SME customers via phone, email, and chat
Troubleshoot issues related to card terminals, self‑service portals, and account management
Handle administrative tasks (customer data updates, invoice questions, etc.)
Report and follow up on technical incidents
Collaborate with internal teams to ensure smooth daily operations
Use CRM, ERP, and other systems to deliver high‑quality service
What You Bring
Fluent Danish (spoken & written)
Good English communication skills
Customer‑focused mindset and strong communication abilities
Comfort working with digital tools and reporting technical issues
Proactive, organized, and quality‑driven approach
Nice to have: experience in customer service, fintech interest, or contact center background
What You Get — Salary, Bonuses & Benefits
Competitive Salary — aligned with your language skills and experience
Performance Bonus — up to 36% of your monthly salary, paid four times per year
Holiday Benefits — Christmas, Easter, and vacation‑related bonuses
Birthday Leave — one additional paid day off to celebrate your special day
Tech Equipment — modern laptop, headset, and all tools needed for efficient work
Private Medical Care & Insurance — comprehensive package + optional family coverage
Commuting & Office Perks — convenient Cracow location and a comfortable, modern workspace
MultiSport Benefit — a subsidy for your monthly sport activities
Relocation Package — if you are moving to Poland, we will grant you a bonus to support your relocation
Team Events & Social Activities
Monthly Fredagsbar (Friday Bar — a Danish‑inspired tradition with drinks, snacks, and music)
Seasonal celebrations
Team‑building events
Themed office days
Charity & volunteering initiatives
Grow with PayTech University
At Nexi, your development matters. Through PayTech University, you’ll gain access to:
Structured training programs
Technical and soft‑skills development
Career‑growth pathways
Free language courses: English, German, French, Spanish, Portuguese, and Italian (Polish and other Nordic languages may be added in the future)
Why Cracow?
If you’re relocating from Denmark, Cracow offers:
Lower cost of living
Vibrant expat community
Safe, beautiful city with rich culture
Excellent cafés, restaurants, and nightlife
Easy travel connections across Europe
Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today and help us shape the future of digital payments together.
