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Deploying & managing NetApp storage primarily ONTAP.
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Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues
related to NetApp storage, connectivity, performance.
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Hardware Return and Replace: Coordinate and manage hardware RMA (Return
Material Authorization) processes. Handle the logistics of returning,
replacing, and tracking faulty hardware components.
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Client Communication: Communicate effectively with clients, providing regular
updates, explanations in a clear and professional manner.
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Collaboration with NetApp Support: Work closely with NetApp support to escalate
and resolve complex technical issues.
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Internal Reporting: Create and maintain reporting as per requirement.
- Certifications: NetApp ASE2
or ASE3 (Authorized Service Engineer) certification (Preferred)
- Normal working hours are from
Monday to Friday, 9 am to 6 pm with one (1) hour break.
- Standby 24x7
Experience:
- Minimum of [3-5 years] of experience in
NetApp storage support.
- Experience in hardware return & replace
management.
- Technical Skills:
- Familiarity with storage protocols (NFS,
CIFS, iSCSI, FC) and network infrastructure related to storage.
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Additional certifications in storage or networking (e.g., NCDA, NCSA).
(Preferred)
-
Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault,
and NetApp data protection solutions.
Cloud Kinetics helps enterprises solve complex business challenges through AI, data and cloud transformation.
We enable enterprises across verticals like Manufacturing, Banking, Financial Services, ITES, Travel & Transport, and Media to effectively build, modernize and optimize cloud and data environments, build AI & ML capabilities, navigate cloud complexities, unlock data and run robust IT operations.
▷ We are a recognized AWS Innovation Partner, AWS ASEAN Rising Star, HashiCorp Innovation Partner, Google Rising Star Partner (2X) and NetApp Innovation Partner. We’ve also been honoured with the IDG Channel Asia Innovation Award thrice in a row.
▷ Cloud Kinetics is first of its kind in the ASEAN region to leverage a combination of real-world digital expertise and smart cloud platform approach to empower IT & business leaders to meet today’s challenges.
▷ Cloud Kinetics deliver complete enterprise digital solutions through 4 key pillars: AI Services; Infra Automation &Cloud Solutions; Data & Analytics; and Cloud-Native Engineering. Our platform-driven services are purpose built to accelerate our customers' digital transformation journey, in an agile, secure and scalable manner. We also specialize in deploying and operating mission-critical S/4HANA, Hybris, ECC and Big Data implementations on Cloud.
