It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
Collaborative Work Environment:At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
The .NET Engineer develops, maintains, and enhances PetSmart’s custom applications and Point of Sales/Cash Register (POS) integrations, working on a mix of existing solutions and future capabilities. The role includes front-end development and responsibility for application uptime, reliability, security, and maintainability. This engineer partners with the SRE and other technology teams to deliver dependable applications and resolve production issues across the supported environment.
This role is remote within Costa Rica. Primary working hours align with Mountain Standard Time (MST) in Phoenix, Arizona. On-site attendance is required as needed for POS lab testing and during visits by company vice presidents; there is no fixed on-site schedule.
Participation in a rotating on-call schedule is required, providing 24/7 coverage for one week, currently estimated at approximately once per month. Additional after-hours work may be required based on business needs. Opportunities to work voluntarily on holidays will be offered.
This role is part of Technology Operations, which keeps PetSmart’s systems within our area of responsibility reliable, available, and running efficiently so store and home office associates can do their work.
You will navigate ambiguity, balance competing priorities, and help teams move issues toward resolution. At times, you will lead discussions about unfamiliar systems or problems, ask focused questions, and coordinate internal teams and external partners with urgency. Restoring service may require occasional work outside regular hours, including evenings, weekends, and participation in the required on-call rotation.
Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.
Our Costa Rica office offers outstanding amenities in a fun and rewarding workplace including:
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart.
As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare.
PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information before a candidate accepts an employment offer. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which can be accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.
