Job Description

Company Description

CGL – Retail Services represents two of Australia's most respected retail marketing businesses, Creative Activation and Clemenger Field Marketing. We partner with leading brands and retailers to drive sales, improve customer experiences, and deliver exceptional in-store execution through merchandising, sales teams, brand activations, training, mystery shopping, and audit services.

Job Description

As the Field Sales Manager for NSW and ACT, you will play a pivotal role in delivering exceptional results through your team. You'll spend time both in the field coaching and developing your team, and in the office analysing performance, building action plans and partnering with key stakeholders.

We're looking for a collaborative leader with strong retail, sales or field marketing experience who can inspire teams, identify opportunities and drive continuous improvement.

This role follows a Sunday to Thursday work week, with weekend work required to support peak retail trading periods, activations and in-store coaching.

This is a hybrid role split between field and office-based work, therefore a current driver's licence and reliable vehicle are required.

Benefits

• Attractive salary package, including superannuation and car allowance
• Autonomous role with ongoing support and development
• Opportunity to work with a globally recognised premium brand
• Hybrid working environment
• Modern office location with stunning Sydney Harbour Bridge and harbour views
• End-of-trip facilities
• Career development opportunities within a leading field marketing agency

Key Responsibilities

• Lead, coach and develop a team of Brand Ambassadors to achieve sales and customer experience goals
• Drive retail performance through effective coaching, training and field support
• Deliver activations, promotional campaigns and product launches to a high standard
• Analyse sales and field performance data, providing reporting, insights and recommendations to drive continuous improvement and business growth
• Manage workforce planning, territory coverage and operational efficiencies
• Foster a high-performance culture focused on accountability, engagement and results
• Develop and maintain strong relationships with key client stakeholders, acting as a trusted day-to-day partner
• Act as the primary point of contact for client stakeholders, delivering exceptional service and building strong long-term partnerships
• Ensure client objectives are clearly understood and translated into effective field execution plans
• Lead client meetings and presentations with confidence and professionalism
• Use field insights, customer feedback and market observations to identify opportunities and shape future program strategies
• Ensure all client communications and deliverables are timely, professional and aligned with expectations

To Be Successful in This Role You Will Have

• Availability to work a Sunday to Thursday roster
• Previous experience leading teams in retail, field marketing, sales or customer service environments
• Demonstrated experience managing client relationships and delivering exceptional customer service in a retail, field marketing or agency environment
• Ability to build credibility with stakeholders and influence outcomes through strong communication and commercial acumen
• Strong coaching and performance management capability
• Experience analysing results and translating insights into action
• Strong organisational and project management skills
• A passion for delivering exceptional customer experiences
• Current driver's licence and access to a reliable vehicle

If you're a people-focused leader who thrives on coaching teams, driving performance and delivering exceptional retail experiences, we'd love to hear from you.

Apply now and help bring the Nespresso experience to life in stores across Australia.