Job Description

Senior Advisor, Operational Systems

Type: Permanent

Location: Wellington or Auckland

Applications Close: 5pm Tuesday 2nd June

We’re seeking an experienced IT generalist to support and enhance NEMA’s mission- and life-critical systems and strengthening geospatial capability and coordination across the emergency management sector.

Mō tēnei tūranga mahi | About this role

This role supports the resilience and delivery of NEMA’s operational technology, maintaining and enhancing critical systems and alternative communications for both BAU and in an emergency response. It contributes to strengthening geospatial capability across the emergency management sector through the development of applications, governance, and coordination. The role also provides support across operational systems, ensures continuity of mission- and life-critical services, and contributes to improved efficiency, innovation, and stakeholder engagement across the sector.

The purpose of the National Operations Unit / Tari o Ngā Mahi ā-Motu is to lead the operational systems, arrangements, facilities and infrastructure of NEMA and New Zealand’s emergency management system to be ready for and able to respond effectively to emergencies. National Operations also has responsibility to manage the NCMC readiness and availability during any emergency response. 

As NEMA is an operational agency, there may be a requirement to respond to emergency activations in the event of a national emergency response. This may include potentially long hours and challenging working conditions, e.g. an emergency could occur at any time of the day or night and may require working shifts and/or working weekends NEMA provides thorough training prior to you being required to assist in a response. NEMA will do all in its power to support staff in meeting their work and family responsibilities during an emergency. The welfare and wellbeing of our staff is of utmost importance.

Your response role will be in the Operations or Logistics function.

Due to the nature of our role in Emergency Management, NEMA has a very dynamic work environment and as a small agency, staff are often required to pivot and change focus on their work at short notice. Attributes of adaptability, agility, resilience and curiosity are all required on a daily basis, in and out of times of emergency response.

Huanga Whaiaro | Key requirements/skills

• Relevant tertiary qualification or equivalent knowledge and experience.
• Sound understanding of the ITIL framework and service management practices.
• Experience with Geographic Information Systems (GIS), including the use of spatial data to support analysis and operational decision-making.
• Demonstrated experience in developing and supporting automated business systems.
• Experience with data structures and data management to support analysis and reporting.
• Ability to communicate complex technical concepts clearly and concisely to a range of audiences.
• Experience developing and delivering training materials and sessions.
• Ability to apply a systems-thinking approach to improve processes and services.
• Experience developing and maintaining operational support procedures for applications and systems.
  

Ko wai koe | About you

We are looking for a candidate with the following attributes:

• Resilience, agility, and curiosity
• Strong decision-making under pressure in critical environments
• Takes ownership and accountability for system performance and reliability
• Proactive in identifying risks and driving system improvement
• Strong collaboration across multidisciplinary and multi-agency teams
• Ability to clearly communicate technical concepts to non-technical stakeholders
• Ability to balance hands-on technical work with oversight and coordination

Ko wai mātou | About us

The National Emergency Management Agency (NEMA) provides national leadership to New Zealand's distributed emergency management system. NEMA's primary focus is on the performance and capability of the emergency management system as a whole, across all hazards and all risks and the 4 Rs of risk reduction, readiness, response and recovery.

NEMA values diversity and inclusion. We want our workforce to reflect the diversity of our communities. We value and respect the contributions of our people with diverse backgrounds, experiences, skills and perspectives.

We are committed to doing our part to deliver on the Crown's commitments to Māori under Te Tiriti o Waitangi. We strive to actively build te Ao Māori perspectives and capability into our day to day work, values and practices.

Ta matou e tuku | What we offer

We pride ourselves on the quality of our staff and understand the importance of fostering a working environment where excellence is recognised and where staff are encouraged to develop their own talents and potential. We welcome diversity, in all its forms and we believe it is a strength.

NEMA values staff health, safety and wellbeing, and a positive work life balance is encouraged.

The indicative BASE salary range for this role is $108,018 - $117,951.

NEMA offers other benefits such as Department leave, Wellbeing allowance, Vision Allowances and more.

Whakaritenga Haumaru | Security Requirements

Due to the security requirements of this role, applicants must be a New Zealand citizen or New Zealand Permanent Resident.

Me pehea te tono | How to apply

Please select 'Apply' to download a position description or apply. If you have any questions, contact us at NEMATalent@nema.govt.nz We do not accept unsolicited approaches from agencies or 3rd parties.

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