Job Description

Exciting Career Opportunity at Citizen!

Citizen is a fabulous employer and we’re proud that we have recently achieved the highest consumer rating from the Regulator of Social Housing. Our C1 rating demonstrates that we are one of a select number of housing associations meeting the consumer standard, our customers are why we are here.

We are also proud to have achieved the highest governance rating. Our G1 rating demonstrates that we have effective governance in place that deliver their aims, objectives and intended outcomes for our customers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands.

Position: Neighbourhood Services Manager (East)

Salary: £65,038

Location: 4040 Lakeside, Solihull Parkway, B37 7YN

Hours: Permanent, Full Time, Monday – Friday, 37 Hours Per Week

Manager’s Quote:

This is an exciting opportunity to lead a busy neighbourhood housing team, delivering tenancy services to our customers living in Coventry and the surrounding areas. You will also take the lead overseeing Citizen's concierge services across the Midlands region, shaping the services to meet the needs of our customers.

This role offers an opportunity to make a significant contribution to Citizen's neighbourhood services across the organisation. Playing a key leadership role within the team, you will have the opportunity to drive continuous improvement, and help ensure a high level of service for our customers and communities. This is a highly rewarding position with real purpose and impact.

Key Responsibilities:

• To lead and manage a team of colleagues responsible for delivering neighbourhood and tenancy management including the management of estates in partnership with other parts of the organisaiton.
• To engage effectively with communities, working closely with residents and local community groups and partners to deliver on social inclusion projects.
• Provide visible, inclusive, and values-led leadership, creating a high-performing culture focused on delivering excellent services and outcomes for customers and communities.
• Promote a strong Value for Money culture across the service, ensuring resources are used efficiently and effectively whilst maintaining high standards of customer service and delivering positive neighbourhood and tenancy outcomes.
• Implement robust quality assurance and service review arrangements to ensure services are delivered consistently, efficiently, and in line with Citizen's policies, procedures, and service standards.
• Contribute to corporate risk management arrangements and business continuity planning, ensuring the service remains resilient and responsive to changing operational and regulatory requirements.
• Manage risks relating to anti-social behaviour, safeguarding, community safety, health and safety, regulatory compliance, business continuity, and organisational reputation.

Qualifications and experience:

• Professional education with additional qualifications or short cycle studies, and housing management qualification CIH Level 4 (or willing to work towards).
• Extensive experience in the delivery of operational housing services with associated colleague and budget management responsibility.
• Able to manage, lead and inspire a team and use coaching skills to support others.
• Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.

What We Offer:

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing.

We will work together as one team and embrace our Citizen values.

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This post is subject to a Basic DBS check (Disclosure and Barring Service).

Closing date: 23rd November 2026

Interview date: 4th December 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.