Job Description

About the role

As a Neighbourhood Officer, you will manage a portfolio of customers and deliver high-quality tenancy management services. You’ll build strong relationships with customers, stakeholders and community partners while ensuring compliance with relevant legislation and organisational policies.

This role is ideal for someone who enjoys working with people, solving problems and making a meaningful impact within the community.

KEY RESPONSIBILITIES

• Manage a portfolio of tenancies and maintain accurate customer records
• Conduct routine property inspections and complete follow-up actions
• Support customers to sustain their tenancies and achieve positive outcomes
• Resolve tenancy issues, complaints and anti-social behaviour matters
• Monitor rent accounts and assist customers experiencing financial hardship
• Build strong relationships with internal teams and external stakeholders
• Ensure compliance with tenancy legislation, policies and procedures

REQUIREMENTS

• Current NSW Driver Licence and access to a comprehensively insured vehicle
• Police Check
• Working with Children Check
• NDIS Worker Screening Check
• Minimum 2 years' experience in a community services, housing or related sector

DESIRABLE

• Certificate IV in Community Services or equivalent
• Previous tenancy management experience

WHY WORK WITH US?

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper. 

What you can look forward to:

• Salary packaging
• Career development opportunities
• Access to EAP Counselling Service
• Additional leave

We are Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed   

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.