Job Description

Neighbourhood Officer

Salary: £32,000 - £38,000
Location: Rochester (covering Croydon, Crystal Palace and Selhurst)

Would you like to join Hyde as a Neighbourhood Officer?

We’re looking for a motivated and proactive Neighbourhood Officer to become a member of Hyde’s key frontline team. You’ll help create safe, compliant, and thriving communities by ensuring our neighbourhoods are well managed and our customers feel secure in their homes.

What you’ll be doing

• Carry out neighbourhood inspections to ensure properties and estates meet regulatory and safety standards
• Complete welfare and vulnerability checks and produce person-centred risk assessments where required
• Act as a key link between local teams and specialist services to deliver a visible and proactive frontline service
• Build strong relationships with customers , community groups, and local authorities to promote safe and sustainable communities
• Deliver operational building safety tasks in line with fire safety and building safety legislation
• Ensure properties comply with all health & safety, fire safety, and regulatory requirements
• Maintain accurate records, documentation, and compliance data
• Record and report incidents, risks, and near misses in line with procedures

About you

You will bring an understanding of housing or neighbourhood management with a proactive and customer-focused approach to creating safe and well-managed communities.

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and colleagues
• High attention to detail and ability to maintain accurate records and documentation

• Problem-solving skills to manage tenancy, safety, and property-related issues
• A desire to work with customers and champion to promote thriving communities

Why join us?

We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. We are committed to providing safe, sustainable homes for our customers. You’ll be part of a collaborative and professional team where your work will directly contribute to safer neighbourhoods and improved customer outcomes.

Benefits

• Excellent pension
• Generous holiday allowance
• Life assurance
• Flexible benefits platform
• Career development & learning support
• Volunteering days

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note : Candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.

Please note successful candidate will undergo a dbs check