We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
£34,476.00
Are you passionate about making a difference, community engagement and improving Neighbourhoods?
Due to an internal secondment, we are looking for a Neighbourhood Coordinator to join our Housing Management team on a 6 month fixed term basis. This is a great opportunity for someone passionate about supporting communities, building positive relationships, and delivering excellent neighbourhood services.
As a Neighbourhood Coordinator, you'll play a key role in supporting customers with their tenancies, promoting sustainable communities, and helping to create neighbourhoods where people thrive. You'll manage an allocated area within Sunderland, working closely with customers and local partners to make a real difference every day.
As this role involves regular travel across your designated patch, a full UK driving licence is essential and access to a vehicle is highly desirable. Business mileage will be reimbursed.
Please note that our Neighbourhood Coordinators operate across the City of Sunderland, so your primary office location may change depending on service needs.
A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
Allocate homes fairly and transparently, helping people access accommodation that meets their needs.
Manage a designated neighbourhood, supporting sustainable communities where people want to live.
Deliver effective tenancy management, including estate management and anti-social behaviour casework.
Support customers to sustain their tenancies, maximise their income and manage rent payments.
Build strong relationships with customers, community groups and partner organisations to improve local neighbourhoods.
Work collaboratively with internal teams and external agencies to resolve complex housing and customer issues.
Encourage and support customer feedback in line with Gentoo’s complaints policy.
Partner with the Customer Voice team to increase customer involvement and influence service improvement.
Treat customers with respect, compassion and professionalism, maintaining confidentiality at all times.
Take ownership of performance targets and contribute positively to team success.
Ensure compliance with all relevant regulatory, statutory and organisational requirements.
A full UK driving licence is essential, and access to a vehicle is highly desirable.
Strong knowledge of housing management, including relevant legislation, regulatory standards and Tenant Satisfaction Measures.
A good understanding of the challenges facing social housing customers and local communities.
Flexible and adaptable, with the ability to travel across locations and work from any Gentoo office or remote location as required.
Excellent communication, negotiation, mediation and active listening skills.
Strong relationship-building skills, with the ability to work collaboratively with customers, colleagues and partner organisations.
Confident using Microsoft Office and business systems, with the ability to manage workloads, interpret information, prioritise tasks and meet deadlines.
We would also love you to have the following; however, these are not essential:
A housing-related qualification
Housing sector work experience
Some of our great benefits include:
We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home.
We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We invest millions of pounds every year to keep our existing homes safe and decent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes for rent in Sunderland.
