Job Description

Job Title: Neighbourhood Coordinator

Type: Temporary Contract - 6 weeks (with potential extension)

Location: Cardiff and South Wales surrounding areas

Rates: £18.21 - £23.73

Hours: Full Time 35 hours per week

BRC are working closely with a housing association in Cardiff who are recruiting for a Neighbourhood Coordinator. This is an exciting opportunity where you can make a difference to people and their communities.

You’ll predominately work in the community, visiting residents in their homes.

As a Neighbourhood Coordinator you will manage sign-ups, tenancy changes,

property improvement requests, and assist with residents as they come to the end of their tenancy. This is an active and people-focused role, providing an excellent service to the residents and making sure they sustain healthy tenancies.

MUST HAVE:

1. Full driving licence and access to transport for business purposes
2. An enhanced DBS that was processed within 1 year or on the update service

Duties

• Working closely with the Neighbourhood Officers to ensure that tasks from them are managed efficiently.
• Case management and community action plans. You will be responsible for low-level tenancy management incidents and cases, working in partnership with customers and stakeholders to remedy, support and enforce to help contract holders to better understand and sustain their tenancies.
• Developing and maintaining organised systems will be integral to efficiently prioritising and managing tasks. You will also contribute to project work as required and address ad-hoc requests effectively.
• Managing consultations and analysing data to addressing low-level anti-social behaviour cases, you’ll remain committed to adhering to policies and procedures while prioritising residents’ needs. Such support will extend throughout the entirety of their tenancy.
• Managing tenancy sign-ups and transfers, whether conducted in person or remotely, ensuring a smooth and positive experience for residents.

Requirements

• Experience of working in social housing or a related sector; supporting a variety of people from different backgrounds and with different needs.
• Confident self-starter with a calm and flexible attitude, responsive to meet the needs of the team and the business.
• Competent using Microsoft Office packages, with strong numerical and written skills.
• Competent and committed to the delivery of exceptional customer service, treating all customers with equally high standards of respect, dignity and compassion.
• Ability to make reasoned judgements and decisions.
• Ability to meet work objectives through excellent prioritisation, organisation and time management skills.

For more information, please call Emma Keir or Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply - contact us for details.