Job Description

• To work and perform dunning to all delinquent customer.
• To negotiate and provide assistance to customer.
• To meet the monthly target on monies recovered, lowering Impaired exposure, Increase Impaired declassification & to maximize recoveries.
• To carry out all the recoveries functions as per the assigned account as set by the management.
• To ensure conversation with customer is synchronize with follow up action codes and remarks updated in Collection & Recovery Systems
• To achieve, meet and exceed targets set by the Bank.
• Ensure compliance with systems, controls and guidelines of the Bank.
• To ensure comply to the circulars and guidelines outlined in delivering results.
• Ensure prompt and appropriate action and follow up for all assigned accounts.
• Update proper remarks in the collection system on the follow up actions taken.
• To review, propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
• Attend to customer inquiries and complaints. (Walk in or call)
• Carry out action plans and strategies set by the management.
• Undertake any other duties and responsibilities as assigned by Management from time to time.
• Negotiate, evaluate and recommend repayment proposals for settlement or monthly repayment.
• Submission of proposal and recommendation to approving authorities.

Monitor and follow up on approved Program Payment and Compromise Settlement.