Job Description

Make an impact without losing your flexibility

Are you an experienced Support Coordinator who knows the NDIS, enjoys working autonomously and wants to help participants achieve meaningful outcomes?

Hope and Change is looking for an experienced NDIS Support Coordinator to join our growing team.

This is a full-time, hybrid role offering flexibility across home, our Indooroopilly office and the community. You will have the autonomy to manage your own caseload while remaining connected to an experienced team that values good judgement, collaboration, accountability and quality practice.

Why join Hope and Change?

• Genuine hybrid flexibility: Work across home, office and community settings while remaining connected to your team and participants.
• Autonomy in your role: Manage your own caseload, priorities and participant relationships with the support of an experienced team.
• Clear expectations: We provide clear caseload, billable and documentation expectations, regular communication and support.
• A connected team: Access regular team check-ins, supervision and experienced colleagues when you need another perspective.
• Meaningful participant work: Help participants navigate the NDIS, solve problems and build sustainable supports around their individual needs and goals.
• Professional development: Ongoing learning and development opportunities to strengthen your knowledge and capability.
• The tools to do your job: A company laptop and mobile phone are provided.

About the role

As a Support Coordinator with Hope and Change, you will work alongside participants to help them understand, implement and make effective use of their NDIS plans.

Your responsibilities will include:

• developing strong professional relationships with participants and their support networks
• helping participants understand their NDIS plans, funding and available supports
• connecting participants with suitable disability, health, housing, community and mainstream services
• sourcing and coordinating providers based on participant choice, needs and goals
• monitoring plan utilisation, budgets and potential funding risks
• identifying service gaps, barriers and changes in participant circumstances
• supporting participants to build their capacity to understand and manage their supports
• preparing reports and evidence for plan reviews and reassessments
• maintaining accurate and timely case notes and participant records
• communicating with families, nominees, providers, clinicians and other stakeholders
• identifying and escalating risks appropriately
• independently managing your caseload, workflow and priorities
• achieving agreed billable and utilisation expectations.

Ultimately, your role is to help participants turn their NDIS funding into practical supports, increased capacity and meaningful outcomes in their everyday lives

About you

This is not an entry-level Support Coordination position. We are looking for someone who understands the realities of the role and can work with a high level of independence and accountability.

You will ideally bring:

• a minimum of one year's experience in NDIS Support Coordination, or substantial relevant case management experience
• strong working knowledge of the NDIS and participant plan implementation
• demonstrated experience independently managing a participant caseload
• confidence interpreting NDIS plans, budgets and funding categories
• experience monitoring utilisation and identifying potential underspend, overspend or funding risks
• an understanding of plan reviews, reassessments and changes in participant circumstances
• strong written communication, case noting and report-writing skills
• the ability to build effective professional relationships with participants, families and providers
• sound judgement when responding to complex situations, competing priorities and participant risk
• strong organisational and time-management skills
• confidence working independently while remaining connected to a broader team
• an open Australian driver's licence and reliable vehicle
• a suitable home working environment and reliable internet access.

Qualifications in disability, community services, mental health, social work, human services or a related discipline will be highly regarded.

We are particularly looking for someone who is resourceful, organised, professional and accountable You follow through on commitments, communicate clearly, maintain accurate records and understand the balance between participant choice, safeguarding, funding and sustainable service delivery.

You are willing to investigate options, advocate appropriately and help participants navigate complexity rather than simply process referrals and service agreements.

About Hope and Change

Hope and Change is a Registered NDIS Provider delivering Support Services and Support Coordination across Queensland.

Our Support Coordination team works alongside participants, families and their support networks to help people understand and implement their NDIS plans, connect with appropriate services and supports, build capacity and achieve practical outcomes.Through our Support Services, we provide high-quality in-home disability support to people with a broad range of needs, including complex medical, personal care and behavioural support requirements.

Our values of Compassion, Respect, Integrity, Excellence and Collaboration guide the way we work with the people we support, their families, our colleagues and professional partners.

Our leadership team brings extensive experience across disability, nursing, community services, education, governance and executive management. We are committed to high-quality service delivery, strong professional practice and helping the people we support achieve greater choice, independence and meaningful outcomes.

Compliance requirements

Before commencement, you will need to provide:

• current First Aid and CPR
• NDIS Worker Screening Check
• NDIS Worker Screening (Yellow Card)
• Working with Children Check (Blue Card)
• NDIS Worker Orientation Module
• 100 points of identification
• proof of right to work in Australia
• current Australian driver's licence.

Ready for your next Support Coordination role?

If you are an experienced Support Coordinator looking for flexibility, autonomy, meaningful participant work and a team that understands the role, we would like to hear from you.

Please apply with your current resume and a short cover letter outlining your:

• Support Coordination experience
• NDIS knowledge
• caseload management experience
• ability to reach KPI's
• current availability.

Apply now and bring your NDIS knowledge, judgement and experience to a team where you can make a meaningful contribution.