Job Description

NDIS Support Coordinator

Permanent Part-Time

Aboriginal & Torres Strait Islander people of all ages are strongly encouraged to apply.

REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience.

We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.

Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centred, knowledgeable, and effective care.

About the role

As a NDIS Support Coordinator, you will:

• Develop trusted, positive and professional relationships with participants and their support workers.
• Support individuals and their nominated stakeholders, to understand the supports in their plan and navigate the service system, identifying and accessing mainstream, community, informal and funded support
• Negotiate services and rates, in accordance with NDIS guidelines and an individuals budget
• Develop service agreements and create electronic service bookings
• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community
• Be the key contact for service issues, complaints, major changes and plan reviews
• Case note activity, monitor individual outcomes and satisfaction with service provision and review expenditure
• Attend immediately to any complaints submitted by participants and work collaboratively with teammates to resolve any concerns and/or conflicts

Pay and conditions

Permanent part-time position

Hourly pay rates range from: $36 - $49 p/h

Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.

What we’re looking for

We’re looking for someone who:

• Supports NDIS participants to understand their plans and help them connect with services to improve their quality of life
• Practices Client-centred practice
• Has knowledge of service providers, support options, and community networks available for people with disabilities
• Can apply a sense of cultural competence – being aware of cultural sensitivities and respecting cultural differences

Qualifications and experience

• Relevant qualification in human services, social work, community services, or a related field, or working towards
• Experience in child protection, family support, or Aboriginal and Torres Strait Islander community services is desirable
• Willingness to undertake intensive training in child safety legislation, policies, and procedures

Training and support

Entry-level practitioners will receive intensive training in child safety legislation, policies, procedures, and REFOCUS practice. Ongoing supervision, mentoring, and professional development are core to this role.

Additional requirements

• Current Working with Children Check
• Criminal history check
• Ability to meet REFOCUS compliance and reporting requirements
• Current Drivers Licence (minimum green P’s)
• Ability to work within the 10 Child Safe Standards

How to apply

To apply, please submit your resume and a brief cover letter outlining your interest and relevant experience.