Job Description

We are seeking a compassionate and reliable NDIS Rostering Officer to join our team, on a full-time basis.

As part of our team, you play a critical role in the rostering function, working diligently to ensure the effective and responsive allocation of resources that meet the diverse service needs of participants, their families, Support Workers, and other Team members regarding any changes in roster or support arrangements.

What you’ll bring

Are you experienced in NDIS rostering, disability services or workforce coordination and looking for your next opportunity?

Rock Support Services is seeking an organised and solutions-focused Rostering Officer to join our NDIS team. You’ll play an important role in coordinating Support Worker rosters, responding to changing participant needs and helping ensure reliable, consistent supports are delivered.

You will be a great fit if you have:

• Experience preferably with NDIS or community Services
• Understanding of participant needs and continuity of support
• Coordinate shift coverage, including managing last-minute changes in staff availability and unplanned absences.
• Monitor roster gaps and proactively source appropriate coverage to maintain service continuity
• Communicate roster updates clearly and in a timely manner with service delivery teams and stakeholders
• Ensure all rosters comply with the SCHADS Award, organisational policies, and procedures, with accurate record-keeping and audit trails
• Current Positive Blue Card and NDIS Card - or eligible to obtain.
• Current Driver’s License
• Experience with rostering software systems (e.g. ShiftCare)
• Strong numerical and analytical skills
• Ability to manage deadlines and work independently
• A flexible and adaptable approach, with the ability to remain calm under pressure.

About us

At Rock Support Services we are a family owned and operated local business; we specialise in Disability Support, Mental Health, and Child Safety Support Services.

Our dedication is towards helping individuals and families meet their goals for daily living, life skills, and successful community engagement.

We are committed to building a team that mirrors the diversity of our participants, ensuring that we can meet each participants unique needs and preferences.

We are a workplace that values diversity and we strongly encourage people of all backgrounds to apply.

Join our team

If you’re passionate about supporting participants with disabilities and want to work in a supportive, high-rewarding environment – we’d love to hear from you!

By applying with Resume and Cover letter introducing yourself and why you’d be a great fit!