The Royal Children's Hospital

NDIS Quality & Service Coordinator

The Royal Children's Hospital  •  $94k - $100k/yr  •  Hybrid  •  7 hours ago
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Job Description

About Us

The St Vincent de Paul Society NSW is a leading provider of community support services, committed to supporting people experiencing disadvantage and working towards a more just and compassionate society.

For more information about working at Vinnies please click here.

  • Diverse newly created leadership role, making a real difference in your local community
  • SCHCADS Award, hourly rates range from $46.70 to $50.25 dependent on experience
  • Hybrid Working | Work From Office & Home, offering great work life flexibility
  • Boost your take-home pay with generous tax-free salary packaging benefits

Your Role

We are looking for an organised and detail-focused NDIS Quality & Service Coordinator to support safe, compliant and person-centred disability services. This newly created role, combines both NDIS administration & Quality and Compliance. You will oversee service agreements, billing, NDIS line items and financial processes, while supporting compliance with NDIS requirements and organisational policies.

Your Responsibility

  • Support the day-to-day operation of the Quality Management System and maintain quality documentation and compliance registers.
  • Monitor compliance with NDIS Practice Standards, Code of Conduct and organisational policies.
  • Support internal audits and external audit readiness, including NDIS registration and Assisted Boarding House reviews.
  • Identify and escalate compliance risks and support continuous improvement initiatives.
  • Provide guidance to staff on quality processes, incident reporting, complaints and compliance.
  • Maintain accurate quality, compliance and client data and prepare relevant reports.
  • Manage NDIS administration including service agreements, billing, NDIS line items, invoicing and financial processes.
  • Support client intake, onboarding, documentation and system setup.
  • Visit services to undertake quality and compliance activities and work collaboratively with operational teams
  • Undertake occasional overnight regional travel
  • Participate in an on-call roster and contribute to workplace health, safety and risk management.

You Will Need

  • In depth understanding of the NDIS Practice Standards and compliance requirements.
  • Relevant qualifications in Disability Services, Community Services, Business Administration or a related field.
  • Experience in NDIS, disability services, quality and compliance, community services or a related environment.
  • Experience with NDIS administration, billing, service agreements and client management systems.
  • Excellent organisation, communication and time management skills.
  • Ability to manage competing priorities, follow processes and meet deadlines.
  • Confidence using client management systems and Microsoft Office.
  • NDIS Worker Screening Check or willingness to obtain.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

For any queries regarding the role please contact careers.nsw@vinnies.org.au

We Offer:

  • Supportive Team – Join a welcoming, values-driven team with a strong sense of community.
  • Boost Your Take-Home Pay – Access up to $15,900 in tax-free benefits for everyday expenses.
  • Career Progression – Grow with clear pathways to leadership and internal opportunities.
  • Learning & Development - On-demand training to support your professional growth. 
  • Wellbeing Support – EAP and wellness services to support your mental and physical well-being. 
  • Inclusive Culture – Thrive in a diverse workplace with active RAP and DIAP programs.
  • Leave Benefits – 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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