Job Description

About CoAct

CoAct is a not-for-profit organisation dedicated to empowering everyday Australians through employment services and community activation programs. Our team shares a passion for making a positive impact and giving back to society.

About the Role

We are seeking a detail-oriented and proactive NDIS Payments Support Officer to join our team. In this role, you will be responsible for the accurate and timely processing NDIS claims, matching payments against submitted claims and bank records, and supporting the timely collection of outstanding invoices. You will also be responsible for following up on outstanding claims, using your knowledge of NDIS participant invoicing, plan management, and bulk billing processes. This will involve liaising with key stakeholders, including plan managers, and using external portals to ensure the timely and successful collection and receipting of funds. You will ensure compliance with NDIS requirements while maintaining clear and professional communication with internal teams, plan managers, and participants.

This part-time, remote role provides the opportunity to contribute to a supportive, dynamic team while making a real impact in the NDIS sector.

Key Responsibilities

As our NDIS Payments Support Officer, your main responsibilities will include:

• Timely collection of outstanding claim invoices.
• Reviewing outstanding claims for accuracy, completeness, and eligibility, investigating discrepancies or missing payments, and liaising with plan managers, NDIA, and other stakeholders to resolve disputed or unpaid claims.
• Monitoring receivables daily, tracking progress of outstanding claims and taking steps required for timely collection of funds.
• Matching payments in bank against submitted claims, including bulk receipts in bank.
• Maintaining accurate financial records and supporting month-end processes
• Liaising professionally with internal teams and external stakeholders to fulfill requirements of the role.
• Providing guidance on NDIS finance processes and maintaining strong working relationships

Skills & Experience

The ideal candidate will demonstrate the following skills:

• High level of accuracy and care in financial processing
• Ability to identify and resolve complex claims or payment issues
• Clear and professional communication with stakeholders
• Willingness to learn and improve processes
• Professional handling of sensitive financial information
• Strong team player, adaptable in a fast-paced environment

Required Experience:

• Accounts receivable and collections experience, including reconciliation and managing outstanding balances
• Experience with NDIS billing and claims processing, including MyPlace/PRODA or similar systems
• Experience in managing NDIA-managed, plan-managed, and self-managed participant plans
• Understanding of service bookings, budgets, and funding utilisation
• Excel skills and financial reporting experience
• Effective communication with plan managers, participants, and internal teams
• Problem-solving for NDIS disputed or unpaid claims
• Positive stakeholder feedback and effective collaboration

What We Offer

At CoAct, we’re more than just a workplace, we’re a purpose-driven community. Benefits include:

• Part-time, permanent role with flexible remote work arrangements
• Salary packaging up to $15,900 per annum (tax-saving benefit)
• Access to corporate health insurance discounts
• Being part of a nationally respected not-for-profit organisation with a focus on empowering Australians
• Recognition as an Inclusive Employer (Diversity Council Australia) and Employer of Choice (Australian Business Awards 2019, 2021, 2024)

How to Apply

To apply, please submit your resume and cover letter via the “Apply Now” button.

At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. We are proud to be a disability-friendly company.

If you have questions about the role or the application process, please contact our Recruitment Specialist, at recruitment@coact.org.au.

If you require adjustments during the recruitment process (including receiving information in a different format), please call the recruitment team on 02 8281 2431. Please note: this number is for voice messages related to adjustments only.

Important: All applicants may undergo criminal history verification, along with other required checks, including NDIS screening clearance and Working with Children Check.