• Serve as the first point of contact for participants, families, staff, and stakeholders, managing phone, email, and internal communications professionally and promptly.

• Coordinate recruitment activities, including job advertising, candidate screening, interview scheduling, onboarding administration, and maintenance of recruitment records.

• Manage end-to-end employee onboarding through Caremaster and Employment Hero, ensuring all employment documentation, compliance checks, and system records are completed prior to commencement.

• Provide HR administrative support, including maintaining employee records, monitoring compliance renewals, coordinating training, preparing employment documentation, and supporting offboarding processes.

• Build and manage support worker rosters, coordinate shift coverage, communicate roster changes, and ensure participant-worker matching aligns with service requirements and NDIS goals.

• Monitor incidents and worker wellbeing, conduct post-incident welfare checks, track corrective actions, and support compliance with NDIS incident reporting requirements.

• Support participant onboarding, record management, appointment scheduling, and administration of service agreements, consent forms, and participant documentation.

• Maintain accurate organizational records, digital filing systems, and policy documentation, while assisting with audit preparation and compliance activities.

• Ensure all duties are performed in accordance with NDIS Practice Standards, the NDIS Code of Conduct, privacy legislation, workplace health and safety requirements, and organizational policies and procedures.