Job Description

Welcome to Ability Action Australia.

We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.

Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today. #AAA

We have an opportunity for an experienced person to join our team located in Caroline Springs This role will see you working from the office.

On a daily basis, you will:

• Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.
• Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
• Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
• Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
• Manage funding requests to ensure NDIS funds are available and used appropriately.
• Maintain accurate case management records, documenting all plans, progress, communications, and interactions.

Qualifications

• Understanding of person-centred practice, NDIS principles, and disability service standards, with experience in the NDIS and/or disability sector.
• Experience in intake, case management or similar client-facing roles.
• Strong customer engagement, communication, and negotiation skills, with a commitment to high-quality, tailored service.
• Ability to work independently, manage priorities, meet targets, and adapt to changing environments.
• Proficient in Microsoft Office and database systems, with the ability to work within prescribed systems and processes.
• Holds NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain).

Additional Information

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.