Job Description

DHL Aviation

NCG Lead Agent

Reporting to NCG Supervisor

Location – Lagos, Nigeria

Business Unit – Operations

RCS GRADE N

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

At DHL, our global reach extends beyond simply operating in more countries than any other logistics provider. As pioneers of cross-border shipping for over 45 years, we have built our legacy on connecting people worldwide. We believe these connections make life better for everyone.

If you share our passion for creating meaningful global connections, we want you to join us in shaping the future of international logistics.

CONNECTING PEOPLE. IMPROVING LIVES.

Role Context

Lead a team of NCG Agents to ensure that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. Follow up on non-compliant shipments and coordinate exception handling at the Lagos Hub and in compliance with network standards. Respond to all network trace requests and enquiries in a timely and professional manner. To ensure that service, cost, safety and legal requirements are maintained on a day-to-day basis. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards.

Key Responsibilities

• Daily planning and closure of movements on OCNT.
• Monitor and track inbound network data to ensure it is received in time for sort operation.
• Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials.
• To monitor, update, compile and submit daily Global Hub Executive reports to provide the network with an overall review of the previous 24 hours operation at the Hub.
• Update HUB systems (OCNT/OPMS/CALMS) to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly.
• To monitor the handling of Off-Net shipments and ensure uplift.
• Control the communication and processing of non-conforming shipments received at the LOS Hub (damaged shipment, undeclared DG, overweight or oversized shipments etc.).
• Provide instructions to Ops on network requests on exception handling such as RTO, Service Change etc.
• Action all GEMA or Email traces and queries for LOS Hub.
• To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the LOS Hub NCG Department.
• To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation.
• To ensure all DHL Network, country and customer inquiries, special requests, traces and service incidents are resolved in a timely and pro-active manner.
• Ensure all shipments in the Lost & Found cage are processed as per ISO and DHL Global SOP.
• Ensure all damaged shipments are processed and alerted as per ISO and DHL procedures.
• Send service updates in a timely fashion, to ensure timely movement of materials.
• Liaising and communicating with other departments to ensure the passing of information about flight changes or problems.
• Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information.

Minimum Requirements

Experience & Knowledge:

At least 3 years operational knowledge gained in various DHL departments or Airline experience.

Educational Qualification:

• B.Sc or equivalent in any discipline
• In-depth knowledge of aircraft characteristics and limitations
• Aviation Standard Operating Procedures and all Network Standard Requirements

Career Development

Expected Next Role: NCG Supervisor.

Together, let's create a legacy of excellence we'll all proudly share.