Job Description

NBS Sales Solutions Lead

Position Snapshot

Location: Braga/Lisbon (Portugal); Vevey (Switzerland); Manila (Philippines)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

The main purpose of the Global Sales Services Lead role is to lead the evolution, expansion, and innovation of strategically and operationally connected sales services, drive engagement among key stakeholders, and promote best practices. This position involves designing and deploying the sales services strategy and roadmap in alignment with Nestlé’s Global Sales and Category priorities through efficient operating models. The role oversees the development and implementation of sales operations in line with Sales strategies and technologies, ensuring datadriven insights to inform business decisions. Collaborating across Functions, Categories, Zones, and Markets, they ensure cohesive and seamless execution of the sales strategy from the Group, while ensuring consistency, scalability, and performance across IBS. In the Sales scope, the role will anchor the official Sales Tower, including the SIM, digital selfserve activities (typically in Amazon), and telesales activities focused on distributors only (not end customers).

A day in the life of...

• Ensure alignment with overall business strategy execution and unity between sales channels through service synergies, including the integration of centrally governed Sales Tower activities.

• Lead the transformation and innovation of sales services, specifically overseeing the SIM software team of advisors for sales users, digital self-serve activities (e.g., Amazon), and telesales activities focused on distributors.

Service Lifecycle Management:

• Ensure that the services portfolio is strategically aligned with the Group's needs.

• Govern new services/activities Introduction, identifying requirements and discovering opportunities for designing and piloting end-to-end solutions

• Integrate innovations, tools, new technologies and AI at the core of our services to ensure performance and sustainability

• Engage with internal and external key stakeholders, strengthening partnerships, aligning services with business needs, and promoting best practices for service expansion and implementation.

• Work closely with the Centers Operations Lead to deliver high-performing solutions, ensuring effectiveness, efficiency, and the best possible customer experience.

• Provide strategic leadership by designing and implementing strategies and operating models for sales services, promoting standards and best practices across all regions and functions.

What will make you successful

• Deep knowledge of Sales Strategy and Operations

• More than 10 years in sales/commercial roles, working in agency or client environments

• Proven success in leading and delivering complex sales transformations and leveraging digital tools and innovations to drive business growth

• Experience in utilizing data and analytics to inform decision-making and improve sales strategies

• Ability to adapt to changing business environments and lead teams through periods of change and uncertainty

• Proven strategic leadership and change management experience

• Proven stakeholder management and clear communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times

• Proven team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance, and resilience

• Result-oriented

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career