Job Description

Position Snapshot

Location: Lisbon (Portugal)
Scope: Worldwide
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid (2 days in the office per week according to our internal policy)
Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

At Nestlé Business Services, we are shaping the future of content creation through innovation, technology, and operational excellence. We are looking for a Content Innovation Specialist to join our Global Content Solutions team and help drive the evolution of Nestlé’s Global Content Operating Model.

In this role, you will identify, evaluate, test, and support the implementation of innovative technologies, AI solutions, automation opportunities, and new ways of working that improve content production efficiency, quality, and scalability. Acting as a key link between Content Services, IT, Marketing, Procurement, Legal, and external technology partners, you will help transform how content is produced across Nestlé globally.

A Day in the life of...

• Identify and assess emerging technologies, AI tools, and innovation opportunities that can enhance Nestlé's content ecosystem and production processes.
• Lead and coordinate pilot projects, defining objectives, timelines, success metrics, and recommendations for scaling successful initiatives.
• Support the testing, configuration, implementation, and deployment of new technologies and innovation projects.
• Collaborate with Global Marketing, MSE/IT, NBS IT, Procurement, Legal, and external technology partners to ensure compliance and successful project execution.
• Support technology adoption, change management, user engagement, and continuous improvement initiatives.
• Troubleshoot issues, assess risks, and support resolution of technical and operational challenges.
• Collect insights from production teams, account managers, librarians, and other stakeholders to understand operational needs and identify optimization opportunities.
• Work closely with the Content Hub Optimization Specialist and Sub Stream Leads to improve workflows and operational efficiency.
• Maintain operational documentation, including processes, training materials, service catalogues, briefs, and user requirements documentation.
• Monitor industry trends and stay current with developments in AI, automation, content technology, and digital production.
• Prepare reports, presentations, and recommendations for senior stakeholders on innovation initiatives and outcomes.
• Promote a culture of innovation by sharing best practices, lessons learned, and success stories across the organization.

What will make you successful

• Experience in content production, digital content operations, or a related field.
• Strong understanding of content technologies, AI capabilities, automation, and digital workflows.
• Proven project management skills with the ability to drive initiatives from concept to implementation.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Experience working with cross-functional teams and external partners in an international environment.
• Knowledge of Adobe Creative Cloud, content production platforms, workflow integrations, or related technologies is a plus.
• Fluency in English, both written and spoken.
• A proactive, innovative, and adaptable mindset with a passion for continuous improvement and emerging technologies.

What we offer

Here at NBS we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career