Job Description

About the Company
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.



Responsibilities:

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Why join us:

Monthly fun and exciting staff activities

We are located nearby shopping malls and housing area

We hire from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

Benefits:

• Work Permit provided
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Property agent introduction
• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP Internal job program. Opportunity to transfer or promote to any internal department (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

Interview process: HR Interview >Operation Interview

Work Hours:

5 working days in a week (Mon to Sun) | 24/7 rotational shift | Each shift consists of 9.5 working hours and inclusive of 1-hour lunch and 30 minutes for a break

Remuneration:

Bilingual: Basic RM8,500 + shift Allowance up to RM1,200 (if required-only night shift time 22:30-8am can be applicable for this and will be providing RM60 per day) + KPI up to RM400(depends on performance) 

Monolingual: Basic RM7,800 + shift Allowance up to RM1,200(if required-only night shift time 22:30-8am can be applicable for this and will be providing RM60 per day ) + KPI up to RM400(depends on performance)

Consultant in Charge

Angel Chok | 014 612 6048 | angel.chok@hunters-in.com