Hunters International

Native Japanese Food Delivery Customer Support

Hunters International  •  Petaling Jaya, MY (Onsite)  •  2 months ago
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Job Description

 Who are we?
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

of Responsibilities

  • Handling
    inbound calls, email, chat to customer general enquiries, complaints, comments,
    feedbacks and other raising issue related to the company's products.
  • Demonstrates
    ownership of every customer interaction to achieve successful first time
    resolution on all contacts.
  • Works
    with multiple technology applications and features to resolve customer
    contacts.
  • Problem
    faced are related to Food delivery Services (Refund, Amend, Exchange, ID
    problem, system Issue and etc.)
  • To
    exceed customers expectation in terms of customer service & accurate
    information.
  • Work in a team to achieve the
    required KPI elements and SLA.

Requirements

  • Good
    in both time management & people development skills
  • MS
    Office operating and typing skills
  • Interpersonal
    skills
  • Problem
    Solving skills
  • Telephone
    etiquettes
  • Able
    to work on weekends and rotational shift
  • Each
    shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30
    minutes for break
  • Willing
    to work in Shift rotates (24 hours)
  • Able
    to work on weekends and public holidays
  • Preferable attitude : Positive,
    Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Staff Benefits

  • Work Permit provided
  • Annual leave (12 days) / Sick leave (14 days)
  • Shuttle van pick up from nearest LRT station
  • Medical & Life insurance

Additional Benefits

  • 2 weeks free company accommodation provided
  • One way flight ticket to Malaysia / Pick up service from airport
  • Opening Malaysian bank account
  • Property agent introduction

Career Progression

  • Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager

 Working Hours
5 days, rotational shift(8 hours + 1.5 hour break)

Consultant in Charge
Angel Chok (angel.chok@hunters-in.com) | +6014 612 6048

Hunters International

About Hunters International

Hunters International is a leading provider of human resources solutions to organizations of all sizes across a range of industries. We understand that finding the right talent and managing your workforce effectively is key to achieving your business goals, and we're here to help you make that happen.

At Hunters International, we offer a comprehensive range of services to help you find, attract, and retain the best talent for your organization. Our recruitment services cover executive, permanent, temporary, and contract placements, with a focus on delivering customized solutions that meet your unique needs and requirements.

In addition to our recruitment services, we also offer HR outsourcing and consultancy, providing expert guidance and support on a range of HR issues, from compliance and employee relations to performance management and talent development. Our payroll outsourcing services help you streamline your payroll process and ensure accurate, timely payment to your employees, while our HRIS solutions provide a powerful platform for managing your workforce data and analytics.

Our team of experienced consultants is dedicated to delivering outstanding service and building long-term partnerships with our clients, and we're committed to excellence, integrity, and professionalism in all that we do.

Contact us today to learn more about our services and how we can help you achieve your goals!

SSM: Hunters International Sdn Bhd (1102059-U)

Industry
Unknown
Company Size
11-50 employees
Headquarters
Petaling Jaya, MY
Year Founded
2014
Website
hunters-in.com
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