Job Description

Scheduler is responsible for identifying, locating and scheduling signing agents associated with the closing management industry nationwide, following the selection and assignment process based upon company established standards determined by Senior Management.

Please note - this is a HYBRID role. All candidates should be reasonable commuting distance to Moon Township, PA. The shift for this role is Mon-Fri 11:30AM-8:00PM EST.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review Work In Progress (WIP) to ensure timely completion of scheduling requests
• Schedule a minimum of 30 orders in an 8 hour day (3.75 average per hour) on a consistent basis
• Locate and contract approved signing agents to secure their services, including verifying fees
• Continuously monitor and renegotiate signing agent fees and attempt to reduce costs
• Explain company policies and procedures to signing agents
• Confirm closing appointments with signing agents, borrowers & clients
• Respond to email and phone calls promptly during normal business hours
• Conduct business in a professional and courteous manner at all time, adhering to organizational and departmental policies and procedures
• Attend and participate in team meetings
• All other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• Education: High School diploma or equivalent
• Work Experience: Prior work experience within real estate industry and/or in vendor management preferred
• Knowledge base: Basic understanding of real estate titles and closing procedures preferred
• Communication: Able to communicate professionally both verbally and through email with vendors, borrowers, clients and within the organization
• General Skills: Proven customer service skills, strong attention to detail and ability to multi-task in a fast-paced environment; ability to prioritize in order to meet deadlines
• Computer skills: Basic knowledge of personal computer operation; typing and data entry skills; must be able to type 30-35 wpm with 95% accuracy, familiarity with Microsoft Office (Outlook, Word, Excel)