Job Description

About ACOR

ACOR is a national, employee-owned consulting firm, offering integrated engineering services across multiple sectors. We deliver complex, multi-discipline projects alongside niche assignments, always placing our clients' success at the centre of everything we do.

We are proud of our inclusive and high-performing culture, where our people are recognised for living our values of excellence, passion, caring, integrity, collaboration and courage.

About the Role

We're looking for an experienced hospitality, guest experience or workplace leader to establish and lead ACOR's national Workplace Experience function.

This is an exciting opportunity to shape how more than 500 employees experience their workplace every day. You'll lead a team of Workplace Experience Officers across Australia, helping them create welcoming, engaging and high-performing office environments while partnering with Area Leaders to bring each office's culture and identity to life.

This role is ideal for someone who has built their career creating exceptional customer or employee experiences and is ready to step into a national leadership role with the stability of a Monday to Friday corporate environment.

Reporting to the Operations Manager, you'll coach and develop your team, establish consistent service standards, support workplace initiatives and drive continuous improvement across ACOR's offices.

Responsibilities

• Lead, coach and develop a national team of Workplace Experience Officers.
• Partner with Area Leaders to understand local priorities and support office culture, engagement and employee experience.
• Establish consistent workplace experience, hospitality and office presentation standards across the business.
• Develop team capability through coaching, mentoring and regular feedback.
• Support workplace projects, office improvements and business change initiatives.
• Identify opportunities to improve employee experience and workplace operations.
• Work closely with the National Administration Manager to ensure seamless support across both functions.
• Celebrate success by promoting employee achievements, project milestones and office initiatives.
• Foster a culture of service excellence, hospitality and continuous improvement.

About You

You're passionate about creating great experiences and helping others succeed.

You may have built your career in hospitality, hotels, premium customer service, workplace experience, facilities, events, aviation, corporate concierge or another service-focused industry and are looking for an opportunity to apply those skills in a leadership role.

You'll also bring:

• Experience leading, coaching or mentoring teams.
• Strong stakeholder management and relationship-building skills.
• A passion for customer service and creating engaging experiences.
• The ability to influence, build trust and work collaboratively across multiple offices.
• Excellent organisational skills and a continuous improvement mindset.
• Confidence working autonomously while leading a geographically dispersed team.

Experience leading workplace experience, hospitality or customer service functions across multiple locations will be highly regarded.

Why ACOR?

• Lead and shape a newly established national Workplace Experience function.
• Build a culture centred on hospitality, service and employee experience.
• Monday to Friday office hours with no shift work.
• Opportunity to influence leaders and make a visible impact across the business.
• Join a collaborative, values-driven organisation with genuine career development opportunities.
• 100% employee-owned company with pathways to ownership.
• $100-$120K

If you're someone who believes great workplaces don't happen by chance and enjoys helping people thrive, we'd love to hear from you.

ACOR is passionate about creating a sustainable company that nurtures its people and provides career opportunities for advancement. We are committed to creating a diverse and inclusive environment as an equal opportunities employer and promote a workplace culture that is inclusive, safe and respectful.

We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds that value diversity of thought and experience.

Please note that ACOR does not accept unsolicited resumes from recruitment agencies.