Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey We continue to experience ongoing growth and now have over 4,000 dedicated employees We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our national performance team, you will play a critical role in ensuring the accurate, consistent, and compliant management of weekly benefit entitlements across multiple jurisdictions, supporting a large nationally self-insured client.

The National Weekly Benefits Specialist oversees weekly benefit calculations, ensuring PIAWE accuracy, legislative compliance, and consistent entitlement determination across Queensland, South Australia, and Western Australia.

Working in close partnership with internal claims teams, technical specialists, payroll stakeholders, and client representatives, you will provide technical leadership, quality assurance, and escalation support to ensure accurate decision-making and timely payment outcomes. You will also play a key role in remediation activity, supporting root cause analysis, adjustment processes, and continuous improvement initiatives that strengthen system integrity and performance.

This is a permanent, full-time position with flexibility to be based in Sydney, Parramatta, Brisbane, Adelaide, or Perth, and work-from-home flexibility (up to 3 days per week).

YOUR RESPONSIBILITIES

• Provide technical oversight of PIAWE and weekly benefit calculations for a nationally self-insured client
• Review complex remuneration and employment scenarios in line with jurisdictional requirements
• Provide expert guidance to claims teams on entitlement decisions and legislative interpretation
• Lead quality assurance and remediation activities, including identifying issues and overseeing corrective actions
• Act as the escalation point for complex entitlement and payroll matters across claims and client stakeholders

ABOUT YOU

• Extensive background in workers’ compensation or technical claims environments with demonstrated PIAWE and weekly benefits experience.
• Strong knowledge of multi-jurisdictional workers’ compensation systems and entitlement frameworks, particularly within self-insurance.
• Proven ability to operate as a technical expert influencing claims decisions and stakeholder outcomes
• Strong analytical skills with high attention to detail in complex calculation environments
• Strong communication and stakeholder engagement skills across operational and client groups

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.