Job Description

About the Role

Fraserway RV is seeking a National Service Support Lead to strengthen service operations across our dealership network. This national‑level role is hands‑on, people‑focused, and operational in nature — designed for a service professional who thrives on training, consistency, and problem‑solving.

As a trusted resource to our dealerships, you’ll support Service Advisors through onboarding, coaching, and process standardization, while also stepping in as an operational “safety net” during staffing shortages, peak demand, or disruptive events. Your work will directly impact service advisor effectiveness, labor recovery, work order quality, and the customer experience nationwide.

What You’ll Do

• Lead onboarding and hands‑on training for Service Advisors across the dealership network
• Develop and support service training materials, including warranty and documentation procedures
• Coach Service Advisors on systems, workflows, and best practices
• Drive consistency in service advisor performance standards and work order accuracy
• Support labor recovery, proper time allocation, and alignment with accounting processes
• Assist in implementing and maintaining national service procedures
• Help dealerships improve productivity, workflow, and workload distribution
• Provide temporary remote or on‑site Service Advisor support during staffing shortages or peak periods
• Stabilize service operations during disruptions or crisis situations
• Support reporting, performance tracking, and accountability initiatives
• Maintain consistent customer communication and service standards

What You Bring

• High school diploma or GED (required)
• Service and/or warranty writer training or certifications
• CSR training and/or certifications
• Minimum 1 year of experience in a customer service or sales role
• Strong working knowledge of service processes and customer communication
• Excellent attention to detail and organizational skills
• Ability to work calmly and effectively under pressure
• Professional, tactful, and customer‑focused communication style
• Strong verbal and written communication skills
• Adaptability in fast‑paced and changing environments
• Valid driver’s license

Work Environment & Travel

• Role must be based out of a Fraserway RV dealership
• Occasional travel across the dealership network
• Combination of remote and on‑site support
• Flexible schedule may be required based on operational needs
• Physical requirements include standing, stooping, and bending for extended periods

Why Fraserway RV

Fraserway RV is a trusted name in the RV industry, committed to operational excellence and exceptional customer experiences. This role offers national exposure, meaningful impact, and the opportunity to shape service standards across a growing dealership network.

Compensation: $25 - $29 per hour plus benefits

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