Job Description

1. Responsible for service management and technical support, keep communicating and cooperating with headquarters service team;
2. Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedure;
3. Provide training to distributors service team, keep improving the service quality and customers' satisfaction;
4. Collect competitors service related info, and make self-improvement;
5. Set up local operation platform, including but not limit to call center establishment, spare part inventory management platform and customer care related program etc.
6. Keep collecting end users' feedback and suggestions, and optimizing inside and outside work flow.

Requirements:

1. Bachelor's/college Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
2. At least 5 years of customer service related experience in medical industry
3. Experiencie with Life Support, Medical Imaging or IVD products
4. Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
5. Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;
6. Accept frequently travel to different provinces and cities as per work requirement.
7. Good English speaking and writing skill.
8. Chinese speaking is a plus