Job Description
Job Location Hussey Seating - North Berwick, ME 03906 Job Shift 1st shift (M-F 8:00a - 4:30p)
POSITION TITLENational Service Coordinator
DEPARTMENTOrder Management
REPORTS TO Solutions Project Management – Team Leader
HOURS/SCHEDULEMonday through Friday 8:00 am – 4:30 pm, 5-10% Travel
HOURLY/SALARY STATUSSalary
The National Service Coordinator is responsible for executing sales of Service, Repair and Renovation activities as well as selling new products in IAVM, College and University renovation projects. This can include troubleshooting, developing recommendations and final scope of work, as well as closing and managing all aspects of National Service work. It is the responsibility of the project coordinator to achieve on-time completion while maintaining excellent customer service.
DUTIES and RESPONSIBILITIES
- Support pricing and proposals for National Service and Repair market.
- Proactively manage the Inspection and Maintenance programs for new and existing National Service clients using Salesforce.com.
- Further develop and promote the selling of new venue assessments/inspections and maintenance contracts within the IAVM / Sports and Entertainment markets via direct outreach as directed.
- Work with certified installation subcontractors to solicit pricing, execute subcontracts/purchase orders.
- Develop long-term relationships and capitalize on opportunities that immediately satisfy customer and direct staff needs.
- Follow up of new and existing proposals to secure purchase contracts and increase sales to meet sales and profitability budgets.
- Coordinate/Manage all orders to complete renovation projects on time, within budget, and meeting internal and customer expectations.
- Work with Engineering to develop custom Engineer to Order (ETO) solutions which meet customer product requirements.
- Work closely with the Operations Team to determine critical project deliverables such as ship dates, drawings, freight / logistics.
- Maintain a high level of product knowledge and applicable installation methods.
- Be responsive to all customer requests to attain excellent customer service.
COMPETENCIES (Knowledge, Skills and Abilities)
- Good personal presentation skills and ability to work closely with other functional areas of the Company.
- Self-motivated, organized, and creative with a bias for action
- Able to express self clearly and tactfully both verbally and in writing.
- Strong customer focus, interpersonal savvy, and negotiating skills.
- Ability to plan and manage multiple tasks and be flexible to changing priorities.
- Strong analytical and computer skills in the following areas: Word, Excel, Salesforce, IFS and Connects (HSC)
- Strong mechanical aptitude and installation experience a plus
- Willingness and ability to troubleshoot repair issues on the phone or in person with installer or customer.
- Be an advocate for Hussey Seating in the industry and develop lasting relationships with IAVM customers and HSC dealers as needed.
- Willing to work within a team-based environment.
- Must demonstrate strong problem-solving skills, and ability to think ‘outside of the box’ as necessary to complete a project on time, complete and within budget.
- Must understand architectural drawings, product specifications, and the construction bidding process.
- product knowledge of Hussey and competitive product solutions and offerings a plus
- Available for overnight travel as required (2-3 days a quarter +/-)
EDUCATION/EXPERIENCE/ADDITIONAL QUALIFICATIONS
- 2-year technical associate degree or equivalent experience
- Strong ability to effectively communicate product knowledge and available solutions to customers.
- Manufacturing, CAD, design, and installation process knowledge a plus.
Hussey Seating Company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, gender, religion, age, sexual orientation, gender identity, national or ethnic origin, marital status, veteran status or any other category protected by law.
Qualifications
